Brandy Harris Email & Phone Number

Richmond, Virginia Area

• Acts as a liaison between the employer, account management team, and internal operations (member services, medical management, sales, implementation).
• Develops and keeps positive client relationships.
• Manages urgent and escalated client issues.
• Collaborates with internal operations to supply prompt and efficient resolutions.
• Provide subject matter expertise on benefit plan designs.
• Communicates benefit changes to internal operations.

Richmond, Virginia

• Oversaw member and medical provider benefit inquiries.
• Updated member eligibility and demographic information.
• First point of contact for peers with escalated claim issues.
• Utilized analytic skills to research claim discrepancies and find an efficient and prompt resolution.
• Performed side by side coaching sessions to help teammates with metrics.

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General, 3.89

Activities and Societies: Golden Key International Honour Society, Member IEEE (Association for the Advancement of Technology).

Computer Systems Networking And Telecommunications