Brandy Hensiek Email and Phone Number

• Responsible for the distribution and logistics of purchases orders for multiple cliental• Responsible for all matters concerning customer service and satisfaction• Responsible for the allocation of new cliental

• Welcomed visitors in person or on the telephone.• Directed visitors.• Maintained telecommunication system.• Maintained safe and clean reception area.• Maintained continuity among work teams.• Contributed to team effort.

• Inspect every service repair order and/or parts invoice for proper completion and accuracy Collect the total retail charges from the customer in cash, check or authorized charge account• Provide the customer with the proper change and/or receipt• Update the customer's service history file according to the procedures specific to the department's service history system• Deliver to the accounting department all repair orders and parts invoices closed during the business day• Control the keys associated with completed repair orders, return keys to the customer/or porter when bills are paid, and direct customers to where they may find their vehicle• File repair orders as directed by the service department manager• Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines• Perform any other administrative tasks as directed by management.