Brandy Hinton Email & Phone Number

Area Manager for Affordable properties Rural Development, Tax Credit, Transitional Housing, and HUD. As an Area Manager I provide Onsite or Remote coverage. Transitional/Interim Community Manager, Screening and Onboarding of Community Managers and Maintenance Technicians. Affordable Community Manager Trainer and Mentor. Coordinate property staff and vendors with the day-to-day items that needs addressed unit turns, work orders. Write and Train Monthly Reports, Owners Reports, financial budget and analyzing progress of the community. Analyze Resident Recertification Paperwork to ensure processed correctly, Adhere to Fair Housing and Landlord Tenant Laws always. Build Partnership with Housing Agency for transitional referrals and resident programs. Key Results:• Affordable Community Manager Trainer • AHMA of Washington – 2019 Affordable Manager of the Year. • Compliance Audit Clean-up - RD, Tax Credit, Transitional Housing, and Home • Update Company Policy and Procedures

Managed a portfolio of delinquent mortgage accounts included interviewing customers to get a clear understanding of their financial situation and identifying the best financial solution. Collect and Process Mortgage payments with automatic payment systems ACH check. Process final payoff payments and complete the release of lien documents. Key Results:• Trained collection team members on different collection techniques and practices.• Recurring payment Captain – motivate teammates to solicit and sell recurring monthly mortgage payments. Using an internal recurring payment system.• Voice of the Employee Captain - Devised creative morale boosting programs which increased employee to management communication and overall productivity.

Chandler Az

Interviewed customers to get a clear understanding of their financial situation and identifying what financial documents are needed for Loss Mitigation Modification process. Reviewed Modification application and documents to insure they have been completed accurately, identify errors and assist with finding a resolution. Provide an exceptional customer service while emphasizing the importance of maintaining monthly mortgage obligations. Handle inbound customer calls while maintaining scheduled appointments throughout the day. Providing customers with updates on the process and timelines to insure the customer has a clear understanding of next steps. Follow all FDCPA, State laws and Wells Fargo Mortgage collection requirements. Key Results:• Promoted to a Home Preservation Specialist 2 within 9 months of hire date.• Training new teammates by doing side by sides. Currently many of the teammates are top performers in the top 20% of the company and investor groups FHA, GSE and Bank and Private.• Traveling offsite to new office for training of the process and procedures and develop in new team members.• Consistently achieve 99.80% and higher quality monitoring score.• Managing and processing of daily and monthly reports.