Performed general systems administration and cloud engineering tasks. Responsible for completing projects with loose guidelines and instructions. Deployed, managed, and automated the cloud infrastructure in support of multiple non-production and production environments. Troubleshot operations and production issues for internal and external customers. Deployed system updates and managed infrastructure.• Managed the operational health, reliability, performance, security, and resiliency of our company's infrastructure in support of daily operations. • Improved security by working to automate in-place Windows server patching.• Streamlined onboarding process by clearly documenting required tasks (and who performs them) for adding new members to the Systems Administration team.• Assisted in implementing and managing multi-platform (AWS & Azure) cloud infrastructure, on-prem infrastructure and network. Including performing research on production issues. • Provided AWS IAM user administration and policy support to partners nationwide, and consultants globally. As well as creating Kibana, Elastic APM, and Kafka accounts for users and consultants.• Maintain performance metrics (OpsGenie, New Relic) and monitor the application architecture and operations environment; recommend improvements where appropriate.• Helped reduce alert fatigue by working with the Service Management group to direct alerts to responsible teams, instead of a generic “on-call” pool.• Streamlined the ticket response process by creating prepared responses for Help Desk to use to triage access requests from employees.• Ensured smooth access provisioning by creating and maintaining documentation for the Systems Administration team to use when creating and modifying access for employees.

Performed Sr. Level desktop and systems administration. Supported significant growth in number of employees (from 300 to over 800 employees in under 3 years). Quickly adapted to changing infrastructure and security requirements, and seamlessly transitioned the company to fully remote during the pandemic within 48 hours while continuing to focus on excellent customer service. Proven ability to communicate clearly across multiple teams and areas of expertise.• Hands-on technical support to users, troubleshooting hardware, and software issues as well as server, and network connectivity.• Active Directory User/Object and group policy administration in both on-premises and through Microsoft Azure, and routinely provide user administration, application administration, device administration, and multi-factor authentication using Microsoft 365, Microsoft Intune, and Microsoft Azure AAD.• Built and deployed Windows and MacBook computers using a defined process, quickly for users nationwide.• Preserved business continuity in response to a ransomware attack by working to isolate compromised user systems and wipe and re-image them for use by the team restoring services.• Intune administration includes operating system deployment (Windows & MacOS), patching, application packaging, encryption, remote system wipes, and malware/virus protection.• Assist in installing infrastructure application upgrades and patches

Responsible for coaching the fundamental alpine skiing skills to athletes for the U8 Alpine Home race team. Installed the BBSEF's core values of: "Sportsmanship, Fun, Integrity, Grit and Teamwork" to all athletes. Ensured safety for all athletes. Instilled the love and joy of skiing to create life long skiers. This is so much fun, and provides me great fulfillment.

Provided hands-on Help Desk support for users, troubleshooting and resolution as related to computers, networks, business applications, peripherals, and printers. Responsibilities included:• Install, set up, and maintain ISDA computer hardware and software products, including in-house developed software. Configure and monitor personal computers and network equipment so they met standards.• Provide smartphone and tablet support to enable remote users to access the ISDA network and its resources.• Perform LAN, WAN, and telecommunication administration functions. Including updating and maintaining the Exchange email service and Active Directory.• Monitor and troubleshoot LAN, WAN and telecommunication system performance and resolve any issue.• Provide computer related training to local and field staff as requested. This includes the system setup and training of users on how to use DUO and Cisco AnyConnect to access the ISDA network from remote locations• Purchasing for all IT related equipment, which included obtaining quotes from state contracted vendors, creating purchase orders, ordering equipment, and receiving items

Performed front-line troubleshooting as related to applications, network and utility systems. Responsible for the initial triage and determination of system faults and performance issues.Responsibilities included:• Create and manage trouble tickets. Resolving, assigning and escalating trouble tickets for timely resolution and response. As well as, processed routine change requests and work orders. • Resolve critical network, utility and application systems issues on a 24x7 basis, including notification, escalation and coordination.• Provided Incident/Event Management leadership applying repairs or restoration procedures to network systems, utility networks, and applications that receive an event notification.• Perform data analysis/trending on the network and applications as per predefined documented procedures.

Supported the company to achieve optimum use of networking systems in a timely and professional manner. Provided all IT support for team members to achieve overall company goals and initiatives.Responsibilities included: • Create physical and logical network diagrams, along with maintaining the network documentation. • Identify, report, and resolve any office networking issues, and computer issues in a timely, and professional manner. • Maintain a solid core networking skills (TCP/IP Network Design, Routers, Switches, Firewalls, etc.). • Configure and troubleshoot switches, routers, firewalls, hubs, and WAPs. • Analyze, recommend, and evaluate new hardware, software, and communication products for network compatibility and applicability. • Actively made appropriate recommendations that helped the business clarify their mission objectives, understand the implications of their decision and requirements and anticipate efficiency, compliance, safety, and operational needs. • Effectively worked independently and as part of a team to achieve the desirable results for Novate, by designing, configuring, monitoring or optimizing local and wide area networks for optimal performance. • Created BOMs (Bill of Materials) to support appropriate equipment procurement.

Perform on-site and remote IT support for over 400 end users/operators. Provided leadership to IT staff on site at the refinery.Responsibilities included: • Assist in the design, development, and maintenance of various systems to include desktops, laptops, servers, network equipment, VoIP and software applications. Including many in-house built applications. • Assist in the development, maintenance, and monitoring of procedures for all server backups and disaster recovery.• Troubleshoot all hardware, software, and network issues for all workstations, laptops, cell phones, VoIP, networking equipment and servers. Including all warranty work.• Provide profession and timely IT support and training for all users and Management staff onsite. • Monitor, plan, and coordinate the distribution of client and server software updates.• Monitor all network traffic. This includes configuring and installing all site switches and access points.• Manage and update inventory of all hardware and software on site.• Provide afterhours support 24x7, 365 days a year.

Provided IT, network, and systems support to multiple small and medium sized businesses throughout the Sacramento and surrounding areas.Responsibilities included:• Maintain workstation, server, and network health on site and for multiple clients. As well as Windows Server and SBS administration.• Workstation, Server, and Network implementation for various clients in multiple different locations.• Provide onsite technical support for 13 network/domains. This includes but not limited to provide software deployment, publishing, and updating, troubleshooting and resolution of all workstations, peripheral, server and network issues.• Resolution of advanced enterprise systems and application issues. Also maintain client's enterprise applications.• Also provide patch management, SSL Cert renewals, review backup jobs, and event logs.• Ensure project and network documentation are complete, current, and stored/secured appropriately.• Provide onsite technical consultations for all current and potential clients. • Provide afterhours support on a rotation schedule.

Project Lead for all of Tower's industrial leasing projects. IT lead for all day-to-day technology operations.Responsibilities included:• Make all outbound cold calls to potential tenants. Provided leadership for the coordination, configuration, and creation of a company wide database, which tracked all company assets and prospects. Review the deliverable database before passing it for user to company.• Configured and maintained all company servers, laptops, desktops, cell phones and various peripherals. Installed hardware components and operating system and application software. Provide software support for all operations systems, desktop applications and network software.• Provide help desk assistance for phone, computer, peripheral, and network problems for all users local and remote.• Identify all technology needs for company. Handle all company purchasing of servers, computers, networking equipment, peripherals, software, cell phones, PDA, and any/all computer related items.• Create and maintain an information technology project plan that communicates tasks, milestone dates, status, and resources allocation.• Ensure project and technology documents are complete, current, and secured appropriately.

Served as an integral part of an IT team entrusted to setup, configure, and maintain computers, LANs, printers, network switches, and peripherals for the Transportation Security Administration as part of a major contract with the Department of Homeland Security.Responsibilities included:• Performed network administration, including set up and maintenance of LAN/WAN, video conferencing, and telecommunication; performed complex technical troubleshooting, and resolved matters quickly, and professionally.• Configured laptops, desktops, and peripherals; installed hardware, operating systems and application software; maintained a database of hardware and software. Provided all software support including proprietary applications.• Served as lead tech on occasion, which involved training staff, assigning, monitoring work, and providing input to the supervisor.• Traveled extensively to airport sites nationwide to provide multifaceted IT and network support for TSA Assessment Centers and consistently delivered positive results across multiple project areas using creativity, innovation, and highly adaptable IT skills. • Worked independently and under the direction of the Site Manager. Charged with analyzing a large volume of site-specific data; setting-up and configuring LANs; establishing and maintaining efficient network connectivity with local ISPs; and providing network administration. • Cultivated positive relationships with senior on-site TSA staff at each airport and worked closely with Airport Managers, Federal Security Directors, and Assistant Federal Security Directors. Assisted each TSA Assessment Center team improve efficiency. Served five months as an Acting Deputy Site Manager for several of the company's prototype sites. Provided multifaceted project leadership, developed, and implemented operational plans, and used "lead-by-example"; techniques to train, mentor, and supervise a team of as many as twenty-four support staff.

Responsibilities included: • Served as an integral part of a high-volume call center team. Worked in a high stress, fast paced environment and provided extensive 2nd and 3rd level Help Desk technical assistance 24/7 for internal and external employees worldwide. • Provide a wide range of systems analysis, technical support, and network administration for hardware, software, and network applications on all network, stand-alone computers, and related resources.• Conducted troubleshooting to the component level; monitored computers, networks, and applications for efficiency; and initiated routine and emergency systems and network engineering solutions to maximize network and computer utilization levels.• Utilized a strong grasp of SAP to answer incoming calls; worked with end-users; and provided 1st and 2nd level Help Desk technical support. Analyzed SAP and IT trouble tickets and used on-line, vendor, media-based resources, end-user procedures, and SAP programs to resolve trouble tickets.• Provided setup, configuration, and installation of desktops, laptops, printers, scanners, digital cameras, and other peripherals in Windows environments.• Worked closely with the IT teams to setup network connections via LAN, modem, and cellular devices; upgrade hardware and software; and perform systems analysis on all computers.