Brandy Leonard, Pmp, Itil Email & Phone Number

Rockville, Maryland, Us

Responsible for leading teams under Network and Infrastructure Engineering, Cloud Operations, Meeting and Communications and End User Services.Built IT end user support service for a 1000 user science organization using ServiceNowIncreased user satisfaction from 88% to 95% on average in less than 3 years while scaling the service to support US and International offices, providing 24x7 coverage. Managed $15,000,000 budget and identified $300,000 savings in infrastructure and operating costs in the first 2 years. Improved network performance to consistently achieve 99.9% rearchitecting the network infrastructure for simplicity and redundancy, meeting business expectations. Improved customer satisfaction on wireless networks by upgrading a low performing network to newer technology and architecture. Re-Architected and migrated Unified communications platform to cloud services for cost savings and redundancy.Deploy custom applications in AWS using CI/CD using Bitbucket and SonarQube

Wilmington, Delaware, Us

Lead a global team of 37 agile developers Responsible for three product/service lines supporting digital brand services, DNS and domain registry information services. Developed Machine Learning (ML) algorithm to identify customer domains that were high risk for security breaches as part of a security offering. Improved DevOps process to focus on service delivery and support, reducing the time to resolve issues. Consolidated multiple service platforms for brand infringement to offer a single unified product and experience for customers. Worked with Product Management to develop new features for digital brand infringement services

Built and managed an ITIL based end user support team for a company of over 3000 employees across the US that included automation of activities to reduce manual effort and headcount. Enabled the organization to effectively market and sell services around technology by deploying products internally to empower staff to gain product proficiency. Facilitated corporate strategy for revenue growth and security compliance by successfully leading the following initiatives: IPO and Sarbanes Oxley (SOX) compliance, Technical consolidation and ongoing operations for 7 corporate acquisitions focusing on IT end user support, infrastructure/network, enterprise applications and managed services for our customers.Created and Implemented the First internal IT Security training and awareness program. Built and led PMO team in managing all IT projects.

Generated $12 -$14 million in revenue by building a Managed Services offering for customer monitoring of VOIP and network infrastructure which included all processes from defining the service offering, sales and revenue forecasting and reporting to building out of all service delivery activities.

Washington, District Of Columbia, Us

Managed customer and internal projects, developed PMO office, capture management, implemented ticketing system, served as Project Manager for network projects for DC Government.

Sr Project Manager, Network Services- responsible for custom application development and integration, data center infrastructure management and customer implementations

Mclean, Va, Us

IT Project manager for SOX compliance.

Professional Services project manager.