Brandy Middaugh Email & Phone Number

United States

Dallas, Texas, United States

As a Realtor at Better Homes and Gardens Real Estate Winans, Imatch clients with their dream homes efficiently.Expert in analyzing market trends to advise clients on real estateinvestments at Better Homes and Gardens Real Estate Winans.Achieved top sales quota through strategic marketing and clientrelations as a Realtor at Better Homes and Gardens Real EstateWinans.Pioneered innovative virtual property tours, enhancing buyingexperience at Better Homes and Gardens Real Estate Winans.Maintain meticulous records of transactions and client feedback tocontinually refine services at Better Homes and Gardens Real EstateWinans.Streamlined client onboarding, ensuring a personalized buying journeyat Better Homes and Gardens Real Estate Winans.

Frisco, Texas, United States

Licensed Real Estate Agent specializing in professional customer service in handling primarily residential property sales. Closed 12 residential sales in a year, showcasing strong clientmanagement and negotiation skills.Expert in MLS and real estate software, ensuring precise contractmanagement and client education on appraisals.Leveraged networking to expand client base, utilizing interpersonalskills to secure buyer-side representations.Transformed client handling through attentive listening andintermediary negotiation, enhancing buyer satisfaction.Managed client portfolios across various transaction stages, fromprequalification to closing, with a keen eye on market trendsAcquired real estate license in 2021 and completed multiple transactions for clients both selling an existing home and new home acquisition.Proven ability to manage a large volume of clients in various stages from prequalified to closing.Leveraged excellent interpersonal and listening skills to act as intermediary in negotiations between buyers and sellers, generally representing buyer side.Generated business through active networking by means of excellent interpersonal communication skills.Experienced with MLS, real estate contract form software.Experienced with various property and transaction types with related contracts.Understand and able to explain appraisals to clients.Have closed nine residential sales transactions within previous twelve months.

Dallas, Texas, United States

The Client Services Desk Side Technician role revolved around Laptop (Installs, Moves, Adds, Changes) and technical hardware support.Position was “hands-on” technical role that required good people skills along with workstation support knowledge.Position was responsible for desk-side support in a Windows environment. Support included installs, equipment pick-up, and equipment inventoryPerformed miscellaneous software & hardware installs, configuration of Windows PC Equipment, Provide 2nd and 3rd level trouble shooting of all problems related to this activity.Was responsible for un-boxing equipment as well as packing systems for shipment to remote locations

Dallas/Fort Worth Area

Managed Windows-based desk-side support, ensuring optimalhardware performanceImplemented hardware installs and configurations for improvedsystem reliabilityCut PC setup deployment time by 30% through streamliningprocessesBoosted project readiness by optimizing PC setupApplied problem-solving skills to enhance system reliabilityEnhanced client satisfaction by proactively resolving 150+ technicalissues weekly.Maintained 99% system uptime by regular monitoring and timelyupdates.Partnered with IT team to coordinate smooth hardware upgrades for200+ workstations.Reduced technical issue resolution time by 25% through proactivesystem checks.

Bossier City, La

Led a team of 24 IT help desk technicians at General DynamicsInformation TechnologyEstablished and communicated service metrics to improvecustomer service qualityImplemented changes based on performance data analysisEnsured all technicians were up-to-date with their trainingManaged asset management tasks for new or replaced hardwareor softwareBoosted team productivity by 30% through strategic trainingupdates and performance analytics.Analyzed service metrics to identify and rectify processbottlenecks, enhancing operational efficiency.Fostered a collaborative IT support environment that prioritizedskill development and customer satisfaction.Ensured continuous professional development of 24 technicians,enhancing team skills.Pioneered service metric implementations that elevatedcustomer service standards.

Little Rock, Arkansas Area

Provided technical support to Clinical Engineering department inMedSurg and Surgical UnitsManaged maintenance of 200+ Capsule/Philips vital signmachines, valued at $200,000Resolved hardware and software issues in collaboration withhospital staffIntegrated new anesthesia machines with Epic Electronic Medicalrecords in partnership with Anesthesiology headSupported Cardiology with the integration of new EKG deviceson the hospital's wireless network.Optimized medical device integration, enhancing hospitalefficiency and patient care.Managed over $200,000 in medical equipment, ensuringoperational excellence and reliability.Pioneered wireless network solutions for EKG devices, boostingdiagnostic collaboration.Trained in Philips IntelliVue systems, significantly reducingsystem downtime.Facilitated cross-departmental support to streamline imagesharing processes.Analyzed system failures, reducing downtime by 35% throughproactive troubleshooting.

Little Rock, Arkansas Area

Provided comprehensive phone support to personnel, students,and patientsAssisted with various applications, ensuring seamless userexperienceTroubleshot and resolved issues related to Epic, MyChart, SAP,and other enterprise applicationsEffectively used remote connection software for off-site supportManaged ServiceNow Ticketing system for incident resolution orescalationElevated user satisfaction by optimizing helpdesk supportprotocols.Provided essential training on MyChart and SAP to enhance teamcompetency.Maintained rigorous data integrity in patient and student supportsystems.Initiated protocol improvements, significantly reducing incidentresolution times.Leveraged advanced remote tools to enhance support for off-siteusers.

Bs, Computer Systems Networking And Telecommunications

Education record