Brandy Turner's Location
Salisbury, North Carolina, United States, United States
Brandy Turner's Contact Details
Brandy Turner work email
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Brandy Turner personal email
n/a
About Brandy Turner
With over 25 years of experience, I’ve built strong relationships across diverse roles, industries, and stakeholders. Whether in education, sales, HR, project management, or customer service, my focus has always been on developing others and driving results. I have had the privilege of serving as a trainer, coach, and mento. I teach courses focused on strong communication skills and developing leadership qualities. My extensive background in both the business and educational sectors has honed my ability to connect with clients, peers, and students alike. Known for my responsiveness, attention to detail, and empathetic approach, I’m dedicated to delivering value, executing projects efficiently, and fostering success at every step.
Brandy Turner's Current Company Details
Brandy Turner Work Experience Details
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Customer Success ManagerPaychexSalisbury, Nc, Us
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Senior Customer Success ManagerPaychex Oct 2023 - PresentRochester, Ny, Us* Establish relationships with clients to ensure retention of business while assisting clients with streamlining processes by utilizing resources provided by Paychex* Act as a client advocate with internal partners for a caseload of 80 - 100 clients with a combined $5 million revenue to expedite and escalate concerns to ensure customer satisfaction with products and services* Engage with clients to provide support in product training or forecast business needs for Paychex enhanced services* Maintain a 92%+ customer retention rate
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Human Resources Business PartnerPaychex Feb 2022 - Nov 2023Rochester, Ny, Us* Provided in-depth client consultation, which builds a custom service offering based on specific client needs* Provided Strategic HR Consultation in areas of employee relations, leave management, workplace investigations, recruitment, and compliance-related issues* Conducted research, analyze compliance factors and past precedent when developing recommendations for clients* Managed client activities to create and develop strong business relationships, retain clients, ensure quality service and build revenue
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Adjunct FacultyCentral Piedmont Community College Aug 2022 - PresentCharlotte, North Carolina, UsAdjunct instructor for the Humanities Department teaching ACA 122 (College Transfer Success). -
Adjunct FacultyUniversity Of North Carolina At Charlotte Sep 2020 - PresentCharlotte, Nc, Us* Teach ITCS 3688 (Computers and Their Impact On Society)* Teach ITSC 1200 (Freshmen Seminar) -
Academic Advisor And Advising Systems SpecialistUniversity Of North Carolina At Charlotte Dec 2021 - Feb 2022Charlotte, Nc, Us* Managed advising system tools to work with professional and faculty advisors to implement student success campaigns* Managed UNC Charlotte 49er Rebound recovery program for the College of Computing and Informatics (CCI)* Supervised Peer Academic Consultants working within the department* Coordinated change of major process for all internal students wishing to enter CCI* Facilitated Mentoring Program for CCI* Provided coaching and advising services for undergraduate Computer Science majors, minors, and students in transition (internal or external transfers)* Served as a resource for faculty, staff, and students in the College of Computing and Informatics (CCI) with regard to academic policies* Participated in SOAR orientation sessions to assist newly admitted students to UNC Charlotte within the Computer Science major* Recruited, reviewed applications and provided orientation activities to students admitted to the Computing and Informatics Learning Community
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Academic Advisor And Coordinator Of The College Of Computing And Informatics Learning CommunityUniversity Of North Carolina At Charlotte Jun 2019 - Nov 2021Charlotte, Nc, Us* Delivered coaching and advising services for undergraduate Computer Science majors, minors and students in transition (internal or external transfers)* Served as a resource for faculty, staff, and students in the College of Computing and Informatics (CCI) with regard to academic policies* Participated in SOAR orientation sessions to assist newly admitted students to UNCC within the Computer Science major* Successfully managed the recruitment, application, and acceptance process for the Learning Community program * Taught ITSC 1200 for Learning Community students* Planned events for Learning Community students to promote engagement within the Learning Community and university community
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Associate AgentRedfin Jul 2020 - May 2023Seattle, Wa, Us* Conducted events in the field for Redfin customers and share feedback with lead agents on customer needs. -
Real Estate BrokerThe Agency - Newsom Homes Jan 2019 - May 2020* Completed sales transactions for buyers looking to purchase real estate.
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Learning Excellence SpecialistHigh Point University Jul 2018 - Jun 2019High Point, Nc, Us* Conducted weekly individual support conferences with Learning Excellence Program participants to monitor and evaluate academic progress including assistance with disability support, anxiety issues, time management, organizational and study skills, transition to college life, emotional management, interpersonal skills, learning style strategies, and coping skills * Assisted student participants in developing, managing, and implementing personal action plans * Contributed to the Learning Excellence Program team through group initiatives and individually assigned projects including assessment, professional development, and program promotion -
Adjunct Abe/Ase InstructorGuilford Technical Community College Feb 2018 - Jul 2018Jamestown, Nc, Us* Teach adult basic education courses * Complete special departmental projects assigned by the Associate Dean* Complete necessary departmental paperwork and review the work of others for accuracy -
Admissions ManagerCoder Foundry Aug 2017 - Nov 2017Kernersville, North Carolina, Us* Recruited and assisted prospective students with the admissions process for the program * Arranged and provided tours for prospective students to visit with staff and faculty during their decision-making process * Assisted with Open House events, including making calls to prospective students and gathering necessary materials -
Admissions Recruiter/AdvisorUniversity Of South Florida Sarasota-Manatee Feb 2017 - Aug 2017Sarasota, Fl, Us* Recruited, coached, and advised state and community college students individually or in groups regarding academic requirements, policies and procedures, and campus resources for USF Sarasota –Manatee (USFSM) * Ensured that students are appropriately registered for courses that satisfy the conditions of their transfer admission to USFSM for their degree requirements by creating communication workflow and embedded work at State and Community Colleges as well as USFSM to sustain consistent presence for all prospective transfers * Maintained appointments, communication, and contact with prospective USFSM students while coordinating with USFSM College advising, State and Community College advising, and others to streamline the process of matriculation, advising, planning, referral, and transfer -
Senior Academic Advisor IUniversity Of South Florida Jan 2016 - Feb 2017Tampa, Florida, Us* Coached and advised new and continuing transfer students in the College of Engineering * Monitored and request adjustments to student records according to the academic guidelines for degree completion * Facilitated registration and declaration of major for new First-Time-in-College (FTIC) and transfer students * Read and ranked scholarship applications for College of Engineering scholarship awards * Conducted orientation and registration presentations to incoming students * Taught Academic Strategies course for students on Academic Probation * Assisted with Foundations of Engineering course for FTIC and transfer students * Supervised learning teams and peer mentors -
Coordinator Of Services For Students With DisabilitiesHillsborough Community College Jun 2015 - Jan 2016Tampa, Florida, Us* Developed, implemented, and coordinated the program of services for all students with disabilities * Ensured compliance with state and federal laws that protect the rights of persons with disabilities * Managed assigned campus unit of services for students with disabilities including supervision of support staff * Handled small departmental budget -
Program Manager - Stem Articulation SpecialistHillsborough Community College Apr 2014 - Jun 2015Tampa, Florida, Us* Developed effective STEM planning, advising and transfer support services for Hillsborough Community College students * Implemented strategies to create a model articulation plan with the University of South Florida * Managed the daily operations of the STEM Transfer C enter, including supervision of part-time staff * Prepared and presented materials discussing STEM Transfer Center services for college and high school events * Created, piloted, and marketed projects for the transfer center to provide better service to students * Analyzed existing projects to determine effectiveness
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Early College LiaisonMayland Community College Jun 2011 - Mar 2014Spruce Pine, Nc, Us* Collaborated with Mayland Early College High School (MECHS) and Mayland Community College (MCC) staff to ensure coordination of high school and college schedules that allow access to required coursework * Coached, advised, and registered MECHS students for college courses * Taught College Student Success course to high school freshmen and sophomores * Designed materials and presented MECHS information for student recruitment events * Assisted high school guidance counselor with national standardized testing requirements -
Basic Skills InstructorMayland Community College Aug 2007 - Jun 2011Spruce Pine, Nc, Us* Provided instruction and educational planning assistance to students of various ages and educational levels seeking General Education Development (GED) diplomas both in a correctional facility and community sites* Completed necessary paperwork such as registrations, Literacy Education Information System (LEIS) forms, and attendance records for each student in compliance with department standards* Designed and taught course for new substitute instructors
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Career Development FacilitatorMayland Community College Aug 2004 - Aug 2007Spruce Pine, Nc, Us* Assisted clients with workforce development training programs within the JobLink Career C enter environment* Performed case management activities for 100+ clients* Assisted clients with job search, including resume preparation and interview skills* Administered career assessments
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Office ManagerState Farm Insurance Jun 1997 - Jul 2004Bloomington, Illinois, Us• Wrote insurance policies, filed claims and completed customer service tasks• Completed marketing projects for the sale of all types of insurance and banking products• Solicited for banking products for State Farm Bank• Performed daily bank deposits and maintained financial records for the business• Trained new employees and supervised their daily activities• Maintained confidentiality with all client information and records
Brandy Turner Skills
Customer Service
Career Development
Program Management
Workforce Development
Higher Education
Marketing
Teaching
Career Counseling
Community Outreach
Adult Education
Curriculum Design
Public Speaking
Staff Development
Program Development
Student Affairs
Powerpoint
Student Development
Brandy Turner Education Details
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Western Carolina UniversityGeneral -
Western Carolina UniversityCommunity College Administration
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Gardner-Webb UniversityBusiness Administration
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Mayland Community CollegeBusiness Administration
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Mayland Community CollegeAccounting
Frequently Asked Questions about Brandy Turner
What company does Brandy Turner work for?
Brandy Turner works for Paychex
What is Brandy Turner's role at the current company?
Brandy Turner's current role is Customer Success Manager.
What is Brandy Turner's email address?
Brandy Turner's email address is br****@****uth.net
What schools did Brandy Turner attend?
Brandy Turner attended Western Carolina University, Western Carolina University, Gardner-Webb University, Mayland Community College, Mayland Community College.
What are some of Brandy Turner's interests?
Brandy Turner has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Brandy Turner known for?
Brandy Turner has skills like Customer Service, Career Development, Program Management, Workforce Development, Higher Education, Marketing, Teaching, Career Counseling, Community Outreach, Adult Education, Curriculum Design, Public Speaking.
Who are Brandy Turner's colleagues?
Brandy Turner's colleagues are Shelly Nations, Mingxi Huang, Yuvasekhar Reddy, Ray Hanford, Rhonda Vogel, A Vertucci, Savanna Stanley-Taft.
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