Proficiently deploy, monitor, and maintain both local and wide area wireless network infrastructure alongside firewalls to uphold optimal availability, fault tolerance, and scalability, thus fortifying essential business systems.Demonstrate expertise in a spectrum of network technologies encompassing routing, switching, and wireless platforms, thereby showcasing a comprehensive skill set.Employ a proactive approach to troubleshooting, design, and implementation, facilitating prompt incident resolution and maintaining operational continuity.Foster collaboration with diverse infrastructure and application teams to optimize existing environments and expedite incident resolution through collective efforts.Execute and provide support for equipment and system relocations, additions, and modifications in alignment with established change management protocols, ensuring seamless transitions.

Provided comprehensive technical support to students, faculty, and staff within UTEP's College of Engineering, addressing a spectrum of computer, printer, and troubleshooting concerns.Demonstrated adeptness in computers, operating systems, network security, and troubleshooting techniques, fostering a robust skill set.Executed proficiently in Helpdesk operations, computer repair, active directory management, and customer service capacities, ensuring streamlined support delivery.Employed service desk applications to promptly log and address incidents reported by students, faculty, or staff related to technology challenges, ensuring efficient issue resolution.Collaborated within a team to proactively resolve and support individuals encountering technology hurdles, while also managing pending work requests effectively.Introduced streamlined sign-in process via Windows kiosk with assigned access and Python-based QR codes, cutting employee logging by 50% and boosting customer data accuracy

Led a comprehensive inventory of network devices across multiple company sites, resulting in enhanced asset management.Configured, prepared, and installed Cisco network switches at company sites, ensuring seamless network operations and optimal performance.Demonstrated an advanced understanding of configuring and managing Cisco network devices, showcasing proficiency in network infrastructure.Developed and tested VPN tunnels using Palo Alto Firewalls, ensuring secure and efficient connectivity for remote employees and external partners.

Strengthened proficiency with diverse network devices, encompassing Cisco network devices and Palo Alto firewalls.Supported day-to-day network operations and monitored Palo Alto firewall traffic performance to ensure robust security and stable network performance.Collaborated with a team of network engineers to design, implement, and configure Palo Alto VPN tunnels, ensuring efficient connectivity and seamless integration of the network infrastructure.