Strategic planning – organizational and resource planning, analytic and reporting, communications.Application management – planning, coordinating, code reviews, quality assurance, deployment, and warrant support.Operational Support management – planning, capacity management, incident, and problem resolution.Mentoring / performance management of engineering staff members.Supplier management for more than 12 Suppliers providing services and solutions.

 Strategic planning – organizational and resource planning, analytic and reporting, communications. Application management – planning, coordinating, code reviews, quality assurance, deployment, and warrant support. Operational Support management – planning, capacity management, incident, and problem resolution. Mentoring / performance management of engineering staff members. Supplier management for more than 12 Suppliers providing services and solutions.

 Lead Project Manager for the six Strategic Projects including organizational transformation Establish schedules, priorities and facilitate decision-making on scope while driving accountability and collaboration for all deliverables. Drive execution of Operational transformation and process improvements project. Lead team of project managers and business analysts to work with key Stakeholders, Sr. Leaders and Vendors on project implementations. Manage daily/weekly activities related to project scope, schedule, reporting and communications. Ensure critical issues are identified, tracked and resolved. Provide immediate support to all Sr. Stakeholders and team members from schedule management, communication, to strategies being explored as part of the Operations transformation initiative.

 Strong PM experience managing complex internal and client technology projects Establish schedules and priorities and facilitate decision-making on scope Drive accountability for all deliverables Coordination of program marketing initiatives Manage daily/weekly activities related to project scope, schedule, communication and status reporting Ensure critical issues are identified, tracked and resolved. Adhere to corporate and client standards and procedures. Obtain required approvals Use PMI tools and best practices in day to day project management duties Update and maintain PMO documentation and proceduresOversee and lead the implementation of internal or external business and technical projects. Develop appropriate methods to deliver and measure SLA’s as well as all Contractual Agreements. Act as the direct contact between the Client and Volt Executive Leadership teams and related departments throughout the company on all matters impacting implementation of the program or the success of a project. The ultimate goal is to implement an effective programs/projects/ technical solution and meets the overall objectives of the Stakeholders and Sponsors.

I was responsible for managing the workflow of 500+ projects that came into the department and related decisions for prioritization, resources allocation, and integration of appropriate internal and external subject matter experts to include on the projects. I worked closely with all levels of management to help develop the solutions strategy and customized messaging being delivered to the clients. As the project manager, I worked daily with corporate, regional and local branch team members to unit the voice and messaging of the solution. In addition, I was responsible for developing, setting and ensuring that key project milestones were met through various project management methods. I mentored and helped foster positive relationships with my team members and allowed for creative and innovative thinkers. I was responsible for overseeing the content library, delegation of complex issues and coordination of approvals or decisions from the appropriate stakeholders all while working independently and creatively while managing a cohesive and effective team.

Work with clients to develop and implement their go to market strategies to drive awareness and sales. Create intuitive marketing project plans, outlining the roadmap for successful product and service launches. Creative and strategic branding, service bundling and offer development. I am responsible for website content, layout, design, programming and publishing. Create cross platform HTML email blast, banner ads and other social media. Manage relationships between our partners and our clients’ vendors and internal staff. Contribute to the creation and editing of all product specification sheets, white papers, press releases, presentations, and web site content. Also managed the review process between our clients and their internal departments to insure the accuracy of the media being created by the marketing department.

Search Engine Optimization (SEO) and Marketing. Website and Blog design re-fresh. Project Manage all web, event, collateral related projects. Email marketing as well as data analysis and reporting.Created and implemented integrated marketing campaigns, while leveraging the relationships of our partners. Developed and implemented new website architecture, refreshed content, and design. Managed all email, online advertising, and outbound messaging campaigns. Managed the Lockdown SEO and SEM initiatives across multiple search engines – keyword research, bid management, and optimization. Collected data from multiple sources for weekly and monthly internal reporting to Executive team members. I served as the internal expert for data analysis by conducting and reporting on tests to optimize user conversion from the Lockdown website.

Created a successful Inside Sales team and helped drive sales through additional campaigns aligned with this initiative. Developed and implemented the vision, objectives, strategies, and sales and marketing plans to ensure consistency and effectiveness to drive sales. I was responsible for managing all inside sales and marketing staff, maintaining and forecasting annual marketing budget and sales quota’s, lead generation and channel management campaigns and events programs. Also implemented a success sales training program for new sales staff and continuing education to existing sales staff. Tools I use include Salesforce.com automation system, in which I analyzed and convert marketing leads from various campaigns into sales opportunities to be assigned to the International and National Sales staff. Customized and redesign of sales and marketing practices. Additional duties include: Managed production and results of lead generation campaigns through various means, including print and online media, the citel.com website, newsletters, and events. Have been responsible for coordination and planning of trade shows and events for our sales teams to attend. Work with vendors and trade shows management companies to ensure event success. Contribute to the creation and editing of all product specification sheets, white papers, application notes, press releases, presentations, web site content and customer and channel partner newsletters. Also managed the review process between research and development, sales and technical support departments to insure the accuracy of the media being created by the marketing department.

Organize, maintain and track all IT contracts. Assist in preparation of documentation by drafting changes and amendments to contracts. Insure documentation and workflow procedure are followed. Maintain strategic vendor relations via phone, electronic and written correspondence. Research concerns associated with changes to contracts and follow-up with appropriate stakeholders. Create, maintain and update multiple Word and Excel documents that display and track overall purchase savings for the company.

Have been apart of the Outsourcing Process from conception by supporting the Executive Director, Strategic Sourcing and IT Infrastructure. Review data collected by Business Units. Gathered data and help assemble the RFP sent out for bid. Track key dates, actions and notify Business Units of actions to be taken. Coordinate all meetings via conference calls, Webex and Hotel accommodations. Collected and maintain all contracts received from the Business Units and help analysis contract content.