Brandy Oliver Email & Phone Number

St. Louis , Us

Bloomfield, Ct, Us

First leader for new management level, start-up agile production support/solutions team decreasing top issues by 60%; followed by leader of newly formed team with members on multiple scrum teams responsible for user stories, collaboration with business partners through delivery. Worked closely with engineering, quality assurance, architect and developers delivering CRM functionality to Cigna's largest Salesforce instance.

Bloomfield, Ct, Us

As Cigna's Director of Client and Customer Engagement for the North Florida Market of over 500 member clients, - Led a tenured team of Client Engagement Managers as well as Event Manager / Administration Manager of our Administration and Enroller teams and Health Promotion Manager / Team Lead for Well-being Coordinators that supported sales to innovate, effective wellness solutions for clients. - Responsible for delivery of well-being solutions and open enrollment for over 100 clients comprising nearly 300,000 lives

Partnering with people and organizations for over 20 years to help resolve immediate and long-term challenges. Experienced in working with start-ups, small businesses through enterprise fortune-ranked corporations. - Core industries: Health, Wellness, Fitness, Products, Information Technology, Services, Delivery & Solutions.Core competencies include: - Product development- Program managment- Client services- Customer success- Product strategy- Product marketing- People management and mentoring.- Voice of the customer- Customer experience- Pragmatic Marketing Certified- User experience (CX, UX).- Information Technology- Software as a Service (SaaS), start-up through enterprise-wide ideation, new and existing products- Application development- Application delivery- SDLC execution- Agile- Digital strategy- Product design- Graphic design- SEO- Social media- Process improvements- Lean Six Sigma Black Belt Certified (LSSBB)- ITIL Foundation v3 2011 Certified- Certified SCRUM Master (SCM)- Certified Wellness Program Coordinator (CWPC)Working with you and your team on your specific challenges and new endeavors to ensure successful outcomes. ►► http://brandyoliver.com

Tampa, Fl, Us

Recruited to contribute to overall client delivery strategy; account management; oversee and manage client satisfaction to drive customer success. Maximize key customer engagement, including driving contract compliance, delivering meaningful client reports, and developing/executing strategic account plans. Strategic relationship management / portfolio management.Oversaw clients that accounted for $24M in earnings from 6 health plans with nearly 9 million lives. During first 180 days, saved $10's of thousands by implementing change process and led team change to achieve all KPI's for the first time. Mobilized downsized team while coordinating complex plans and projects for clients with Medicare, Medicaid, Commercial and Exchange populations.

Multiple-hat wearer for Inc. Magazine’s 25th fastest growing company and 6th fastest growing healthcare company in 2014, delivering a unique Software as a Service (SaaS) model that allows clients to rapidly deploy and easily maintain scalable solutions, while incurring lower up-front and ongoing costs.Led company’s relationship with $450M client for program management, digital product and technical services delivery for one of California’s top Medicaid Health Plans. Provided strategic relationship management overseeing excellent relationships, requirements, development, configuration, reporting, data, deployment, and overall program direction through cross-functional team management.

Palo Alto, Ca, Us

Team development, led and managed teams responsible for delivery of application management services to key healthcare accounts.Managed virtual teams through full SDLC providing solutions for $260M Medicaid Information Technology Systems for State government. Provide strategic direction, leadership and guidance on technical delivery through all project stages. Oversee resource allocation, staffing, time tracking, scheduling, and cross functional collaboration of teams; performance turn-around. Hire, train, and mentor team while working with internal and external stakeholders to deliver successfully to client. Led teams to achieve improvement in billable time tracking by more than 20% while decreasing new development defects by 10% alongside a 100% increase in new development. Successfully delivered new functionality and provided oversight on defect resolution for subsystems including Electronic Data Interchange (EDI), Prior Authorization, Workflow, Provider, as well as Letter Generator (HP Exstream), InRule and Business Process Execution Language (BPEL).

Franklin, Tn, Us

Consult internal and external stakeholders ensuring successful implementations, migrations and maintenance for technical services delivery of Total Population Health, Well-Being and Wellness solutions representing 3M lives and over $40M in revenue.

Franklin, Tn, Us

Product designer on multi-million dollar development platform integrating online wellness, telephonic coaching and disease management to deliver Well-Being Improvement solutions to national health plans and corporations including Fortune 500 and Fortune 1000 companies.

Franklin, Tn, Us

Start-up successful wellness solution for national Health Plan representing $14M annual revenue that expanded to additional Health Plans and Direct to Employer markets.

Franklin, Tn, Us

Account Management of SilverSneakers® Fitness Program at 19 locations in the greater Tampa Bay area retaining 100% of partners through contract negotiations and renewals.

Co-Founder of the leading provider of services and collaboration for MTT Professionals. Sold in 2010. Technical services delivery of open source cloud application. Exceeded initial target membership goal by over 300% within first five months. Market strategy and product planning resulted in break even after four months, continued positive cash flow and profitable business model.Successfully launched first-of-its-kind alternative health iPhone application.

Landed and managed largest contract with $300M international corporation. Complete re-design of company and ecommerce web site including user interface, SEO and SEM resulted in increased traffic and sales to warrant online expansion. Responsible for launch and branding of new sites for auctions, additional ecommerce and developed turn-key reseller custom-branded sites implemented for multiple resellers, managed full technical delivery.Market strategy resulted in earning #1 coveted keyword rank on Google for 5 years with no paid advertising on popular niche web site that was featured in multiple publications and critically acclaimed as a Microsoft Small Business success story.Developed comprehensive programs, policies, procedures and ensured implementation with recruitment and management of over two dozen volunteer staff and paid contractors (US and offshore) developing a strong team that delivered consistent, reliable and successful results.

During 2004 and prior I served as Director of Fitness, directing corporate HQ fitness center for international company. Later, managed three fitness centers and five wellness programs for corporate locations for one of the largest US private companies, later to transform into a Fortune 500 Company. Also owner of "The Healthy Image" - largest client was a division of regional banks of the gulf coast providing wellness and fitness services as well as beauty, wardrobe and cosmetic sales. Also served as Behavioral Health Educator and Public Speaker for hospital.