Brandy Byrd Email & Phone Number

United States

Armonk, New York, NY, US

Lead a global team of software developers, from India to the US, who develop and deploy the IBM Developer platform (developer.ibm.com) -- IBM’s standout site for increasing the awareness of a growing community of software developers.Driving an increase in development team output, using Agile development principles and by restructuring the team for.

Armonk, New York, NY, US

Armonk, New York, NY, US

• Led a team of global professional writers. Our team’s strategy was to provide the right content to IBM customers in an open-source environment. I motivated the team individually and collectively to implement this.
• Led iteration planning sessions, which include a retrospective of the previous iteration that can be applied to the team’s current wall of work.
• Delegated tasks when a writer or group of writers were contained on already planned work.
• Motivated writing team to achieve aggressive content publication targets, while achieving a continuous delivery publication cycle each month.
• Led the migration of authoring in an XML format to an open markdown format so as to provide the right content for customers in an open environment.
• Delivered content for product offerings in WebSphere Application Server that supported cloud platforms, such as Bluemix and SoftLayer.

Armonk, New York, NY, US

• Through demonstrated professional growth, I transitioned from an individual contributor to a team lead in this role. I developed and published customer-facing technical documentation and videos that help customers.
• Interview global, cross-functional development team members to gather feedback that improves customer-centered documentation, videos, and embedded assistance.
• Produce video content that promotes and demonstrates installing WebSphere eXtreme Scale in the Liberty profile.
• Record voice-overs for video content that demonstrates configuring session management in the Liberty profile with WebSphere eXtreme Scale on a WASdoc YouTube channel that I administered.
• Partnered with the IBM Social Business Analyst team to educate software development teams about the IBM Support Social Evolution, shifting from publishing troubleshooting content on static websites to social channels.
• Presented customer education about new documentation features and solicited feed¬back from key stakeholders.

Armonk, New York, NY, US

• An effective editor is a writer’s advocate and coach. As a technical editor, I coached technical writers and non-professional writers to deliver high-quality documentation according to IBM standards. I provided.
• Delivered editing education to professional writers and software development authors. For example, writers needed guidance on topics about authoring with specific tools and writing quality content for specific release.
• Leveraged web metrics and customer defect data to target documentation components that are trending upward in customer defect activity.
• Planned and implemented search engine optimization (SEO) techniques, such as indexing, to improve the presence of topics in external search engines and other search results.
• Led as editor of the organization’s bimonthly newsletter to communicate product and employee news across worldwide teams and wrote the director’s newsletter message to the organization.

Armonk, New York, NY, US

• I led corporate communications for over 3500 employees in Research Triangle Park (RTP) by managing projects through cross-functional teams, including graphic design, product development, executive communications.
• Developed and executed Communications Plan, which included internal and executive communications and event advertising.
• Managed a $190K budget for advertising and graphics support for Software Group RTP site.
• Delivered site communication status presentations to RTP executive community.

Ba, English

Ms, Technical Communication