Brandy S. Email and Phone Number
Brandy S. is a B2C Sales Leader (LEAP) at Wayfair. Colleagues describe her as "I have had the pleasure of working alongside Brandy for the last six months. She has excelled in creating various training programs, leading teams, and creating large scale events. She consistently has gone above and beyond for our team. She has mentored others within the team myself included and keeps morale up with her positive attitude. I would highly recommend Brandy for any position and has been wonderful to work alongside. "
Wayfair
View- Website:
- wayfair.com
- Employees:
- 11443
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Learning And Design InternWayfair Dec 2022 - Present
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Quality Assurance InternWayfair Nov 2022 - PresentWorked independently on assignments involving varied and complex issues without direct supervision.Collaborated with team to create job aids for field agents.Identified issues and recommended solutions to problems uncovered during the course of performing assignments.Maintained complete, accurate, and legible test records, reviewing data for accuracy and trends, and communicating concerns to the supervisor.
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Employee Experience Specialist InternWayfair Sep 2022 - PresentHelped with the end-to-end event planning process through meetings, and day-of execution.Collaborated with leadership and colleagues to coordinate staffing for each event.Developed successful engagement plans and activities to build employee relationships and draw attention to best practices.Created informative and educational presentations to educate employees on best practices.
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B2C Sales Leap B2C Leadership ResidencyWayfair Jun 2021 - PresentDelivered feedback to decision-makers regarding employee performance and training needs.Coached employees in successful selling methods and encouraged cross-selling to drive revenue.Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
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Digital Customer Care AgentWayfair Jun 2020 - PresentAnswered questions from customers that came in through the company's online chat feature.Corresponded with more than 100 customers daily, effectively building outstanding skills in writing.Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.Exceeded established service goals while leveraging customer service, sales and employee management best practices.
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Customer Service Phone AgentWayfair Aug 2019 - PresentMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Maintaining high level metrics in both CSAT Smart Solutions resulted in a progression to skill level 2.
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B2C Digital Sales AgentWayfair Aug 2019 - Jun 2021Achieved sales goals and service targets by cultivating and securing new customer relationships.Collaborated with upper management to implement continuous improvements and exceed team goals.Engaged with customers to effectively build rapport and lasting relationships. Leveraged sales expertise to promote products and capitalized on upsell opportunities.
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Customer Care AdvocateNordstrom May 2015 - Mar 2019Remote customer service agents. Assisting customer with placing orders, product questions, and company policy. Providing exception customer support.
Brandy S. Education Details
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Health Services/Allied Health/Health Sciences, General
Frequently Asked Questions about Brandy S.
What company does Brandy S. work for?
Brandy S. works for Wayfair
What is Brandy S.'s role at the current company?
Brandy S.'s current role is B2C Sales Leader (LEAP).
What schools did Brandy S. attend?
Brandy S. attended American Public University.
Who are Brandy S.'s colleagues?
Brandy S.'s colleagues are Nirav J, Mathieu B., Austin Johns, Mark Buck, Bryce Boylan, Zachary Cannon, Keith Henry.
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