Brandy Walters Email & Phone Number

Greentree, PA

• Effectively handled steady flow of over 150 emails daily while answering 40 phone calls a day.
• Assisted in managerial tasks due to my adeptness and willingness to learn new projects or programs.
• Received 90% or higher on 5 yearly performance reviews.
• I excel at maintaining customer satisfaction while focusing on addressing customers needs, resolving concerns, and following up with the results.

Pittsburgh, PA

• Worked with the Visitor Service Manager to resolve art safety issues, improve operations and provide exceptional customer service.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Processed admission fees while promoting museum membership programs.

West Mifflin, PA

• Helped over 70 guests every day by processing payments and returns, resolved POS system issues and monitored customer concerns while overseeing Self-Check.
• Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.

Lake Buena Vista, FL

• Prepared and cared for costumes to show quality and readiness efficiently for over 25 performers daily.
• Trained up to three new Cast Members at a time to perform tasks to company standards to fulfill performer and customer satisfaction.
• Spearheaded a new resort-wide training program, restructuring procedures and guidelines for future Disney trainers that is still in use.
• Praised multiple times by management for initiative and work ethic in completing daily tasks 20% more… Show more
• Praised multiple times by management for initiative and work ethic in completing daily tasks 20% more efficiently than other Cast Members. Show less

York, PA

• Organized store merchandise racks and arranged in-store displays to showcase available products to promote and maintain visually appealing environments.
• Updated pricing and signage to educate costumers and drive sales.
• Planned and prepared work schedule to assign 7-member team to specific tasks.
• Interacted with customers and resolved customer complaints with friendly, service-oriented support.
• Counted cash in register at begging of day, and collected money bags to put in… Show more
• Counted cash in register at begging of day, and collected money bags to put in the safe at end of day. Show less

Bachelor Of Fine Arts (Bfa), Animation

Activities and Societies: Animation Club | Fighting Scots Marching Band Color Guard • Art History (minor) • Dean's list Fall and Spring.

High School Diploma, Arts & Humanities

Activities and Societies: Marching Band Colorguard | National Art Honor Society | National Honor Society | Chorus | yearly Musical.