Brandy Webster Email & Phone Number

Blythewood, South Carolina, United States

Columbia, South Carolina Metropolitan Area

Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting issues as needed. Provide the Sr. Site Manager with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels. Implement effective incentive strategies to improve center averages in call quality. Interview and recommend hiring and promotion of contact center staff, through partnering with HR. Develop work schedules and assign duties to ensure efficiency and productivity. Evaluate employees' job performance and recommend appropriate action, including disciplinary action, performance improvement plans, and termination. Analyze data to identify training needs and development opportunities, through weekly coaching sessions with direct reports.

Columbia, South Carolina Metropolitan Area

Tranquility Matters Massage & Wellness is South Carolina's premier mobile massage provider. We specialize in customized on the go massage solutions. Our network of quality therapists can handle any need including corporate wellness programs, conventions, trade shows and meetings, benefits fairs, health fairs, company chair massage visits, and one-time special events. We provide the perfect opportunity to soothe the mind, body, and spirit without having to coordinate location or availability.

Columbia, South Carolina

Teach fundamentals of anatomy and physiology, structural anatomy and kinesiology, clinical neuromuscular therapy, and Swedish massage in 8-month Professional Clinical Massage Therapy Certification program. Implemented curriculum geared towards state board licensure examinations to increase passage rates. Integrated social media and group chats to improve morale and foster team building to improve attendance & retention rates. Founded 1st Alumni Association and organized quarterly chapter meetings. Implement new curriculum in line with current trends or changes in the industry and administer certification examinations.

Columbia Area, South Carolina

Educated new therapists on proper facility procedures and policies and ensured that they maintained current licenses and insurance. Organized schedules based on changing business/therapist needs. Orchestrated employee performance reviews, developmental plans, and maintained employee files. Implemented incentive plans to encourage sales growth and client retention.

Columbia, South Carolina Metropolitan Area

Attained rapid and frequent promotions through the ranks from Customer Service Representative to Global Tech Support Representative. Handled customer inquiries and requests while managing wireless accounts and sales. Troubleshot device and software issues using knowledge of VZW operating systems and online tools. Provided excellent customer service with consistent follow-ups, billing inquiries, explanation of company policies, eligible promotional programs, and negotiated adjustments. Focused on selling to customers to add a line, upgrade, or sell accessories.