Branko Santo Email & Phone Number

Prague, Czechia

Prague, Czechia

Prague, Czechia

Prague, Czechia

In my time away from working I have done so many wonderful things.- Spent time with family- Improved my health- Put together a bicycle from parts for the first time- Took my bread baking to another level and gave away hundreds of breads to neighbours- Rented a garden that I am now working on- Upskilling on Straw bale house bulding and Permaculture design.

Prague, Czechia

• Achievements:
• Rolled out a BRM practice to understand challenges customers were facing withusing IT Infrastructure organization services. This resulted in great engagementand helped us uncover a significant amount of recurring.
• Significantly reduced executive escalations as the teams had us to help themfind the right people to talk to, to solve their problems.
• Took over overarching critical incident and problem management processes for the group
• Delivered a Product Management model based on our work which was used asa seed to build the function inside the upwards organization.Description:IT End User Connectivity (EUC) is a Tiger Team built to solve customer.

District Brno-City, Czech Republic

• Achievements:
• Replaced the incumbent WiFi vendor. Performed market analysis, worked with my team to understand customer use cases and create a maturity model for WiFi vendors. Guided the team in performing technical proof of concept.
• Took over Data Center operations to our group, negotiated significant expansions in Israel and India DCs with significant challenges of Covid
• Reduced cost while significantly increasing the bandwidth of our offices and DCsDescription:IT Connectivity Engineering team owns the complete set of networking services inside Red Hat including:
• $20mil+ cost center
• Global WAN strategy and implementation for offices, DCs and Labs

Prague, The Capital, Czech Republic

• Achievements:
• Built a team from the ground up. In 2 years managed via hiring, mentoring and training to introduce Apple iOS automation in our CI/CD process. Our team owned the project end to end in an international organization of.
• The team is leading support for specific project for multiple national Deutcshe Telekom corporations (DE, CZ, SK, A, NL)
• Started learning, using and eventually evangelizing agile frameworks and methods (Scrum, Kanban)Description: International service integration and optimization (SIO) for consumer facing services that are used by 40.

Prague, The Capital, Czech Republic

• Achievements:
• Lead the creation and operation of an outsourcing partner team that grew to be 50 people.
• Grew the internal team from 9 to 19 engineers with stellar customer feedbackDescription: Global Engineering Solutions (GES) is the technical design authority (TDA) for managed customer networks (LAN, WAN, IP Services.

Brno

• Achievements:
• Team managed over 100 projects delivered in one year
• Aligned team processes to the wider organization and increased efficiency of teamDescription:
• Leadership of transition and transformation activities of all incoming workload into the Brno support center (~500 employees)
• Escalation point and management responsibility for a 5 people team
• Coordination and reporting with higher level management

• Achievements:
• Successfully transitioned and transformed 30+ projects the biggest one being a global pharmaceutical company that moved from 3 support centers to oneDescription:
• Ownership of transition and transformation activities for specific projects and accounts
• Coordinating various technical and non-technical teams on establishing, transferring or transforming support for customer services
• Escalation point towards service management during the transition and transformation period

Member of the 2nd level network support team for various customers in the EMEA and Americas region.Wide range of technologies used: routing and switching, wireless, security, DNS/DHCP/IPAM, asset management

Lead System and Network Administrator in charge on expanding and maintaining a complex network based on Microsoft operating systems and active Cisco networking equipment.

Tech Support / IT Courses Instructor:After attending a Server Administrator course at Smart School I was offered to stay and work as Technical Support and MS Office instructorSystem administrator:From October 2006 I started working with the System Administration team providing support for customers on MS based network systems and serversMicrosoft Certified.

I was serving my civil service in Novosadska toplana for a duration of 9 months. In that time dealt mostly with administration.

Working directly with our commercial director I was in charge of communications with all our foreign partners. Involvement in product analysis and choice has gotten me pretty skilled with choosing among a large quantity of similar products. Working with wholesale stores and organizing transport to cut cost. During my time at Stoteks I managed to improve my.