Brannon Smith Email & Phone Number

Worldwide, Oo

Bethesda, Maryland, Us

Manages and coordinates catering and conference service activities, services, and client specifications to deliver smooth execution of meeting and tour group functions and events requiring food and beverage services. Manages group room blocks and coordinates the collection of attrition for groups with the Reservations and Accounting departments. Provide accurate group revenue and expense forecasts according to established guidelines. Communicate client specifications to appropriate operational departments and monitor implementation and execution of said expectations.

Bethesda, Maryland, Us

Bethesda, Maryland, Us

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liason to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

Bethesda, Maryland, Us

Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Nashville, Tn, Us

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Bethesda, Maryland, Us

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

San Francisco, California, Us

The Service Manager (LO) 1 assists the Store Manager and/or the Service Manager (LO) 2 in positioning the store team for success. Responsibilities may include assisting with hiring, training, coaching and developing a highly engaged service team. He/she must be able and willing to fill in for the Store Manager (or Service Manager LO 2) role when necessary. The Service Manager (LO) 1 should be effective at observing, coaching, and providing feedback to the sales team to ensure consistent team performance and excellent customer satisfaction. In addition, he/she must demonstrate excellence at managing complex customer concerns and transactions. The Service Manager (LO) 1 consistently ensures compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements. The Service Manager (LO) 1 is a working manager where greater than 50% of his\her primary duties are spent in non-management responsibilities. These duties include teller and lead teller functions, individual cash handling, assisting with effective scheduling, managing the Teller line, lobby management, and delegating essential tasks to ensure operational integrity while creating a positive customer experience. The Service Manager (LO) 1 serves as a model for the Wells Fargo Customer Experience culture while embracing diversity and maintaining ethics and integrity. Monday through Friday, available all days including Saturdays as needed within a forty hour work week.

Richfield, Minnesota, Us