Co-Founder focusing on Product Management and Business Operations duties for a stealth video game startup, developing titles for mobile platforms.• Maintains product and company vision, roadmap and priorities. • Owns business operations efforts, including strategic planning, operating rhythms-of-the-business, documentation, budgeting, resourcing, and go-to-market strategy.• Runs design and development sprints to build and refine product features for an in-development mobile game. • Works with developer team to shape product requirements and track development progress. • Supports game development efforts, including narrative design, player personalization strategy, product analytics, product research, quality assurance testing and product feedback.

Business operations and technology lead for Zendesk's global marketing and design organizations. Sets the standard for operational excellence by implementing best practices, defining operational processes, managing roadmaps and being a strong cross-functional partner and thought leader.• Business and strategic lead for several key technologies and systems for product design and marketing teams. Applications include Figma, Bynder, Adobe, Wistia, Frame.io and many others which enable UI/UX/Brand design, digital asset management, and content marketing efforts globally.• Leads operational programs from roadmapping to delivery. Drives strategic alignment, resource allocation, prioritization, reporting, execution, change management and retrospectives.• Develops workflow and process solutions to improve working efficiency. Identifies cost savings opportunities, ways to streamline or redesign workstreams to deliver continual improvement to design quality.• Owns team technology budget; oversees renewals, expansions, procurement processes and strategic planning.• Represents Marketing and Design organizations in cross functional enterprise and solution architecture initiatives. Efforts include consulting on and conducting qualitative and quantitative analyses on current state application portfolio and with future state; Recommends technology solutions to changing business needs.• Provides feedback on new technology purchase requests, and assesses value to be gained from emerging trends, such as AI.• Demonstrates thought leadership in design operations discipline by publishing case studies and speaking externally about business successes on the topic of design technology and design operations-led projects.

Senior Design Program Manager leading the Tools & Systems program for Zendesk's global design team. Led horizontal programs dedicated to process improvement and business operations to improve the design quality of a global team of brand designers, design producers, UX researchers, design leaders and other specialists.• Program lead for Creative and Design organization's technology and systems portfolio, owning administration, process and operational improvement, issue tracking, and vendor management.• Created standardized approach and practice for tool and technology acquisition. Built frameworks for each step of the process, from problem definition, qualitative and quantitative impacts, strategic alignment, rollout planning, implementation, education, and change management.• Led internal procurement process for all software purchases on behalf of Design, from enterprise software to local plugins. Partners with IT, Security, Legal, Finance, and vendors to accurately process and negotiate contract renewals, expansions, sunsets and consolidations.• Delivered six-figure annual cost savings through a 4-to-1 design application consolidation. Centralized all phases of design work, including ideation, design, collaboration, design systems, prototyping, handoff, etc, into a single design tool.• Developed and maintained operational policy, governance and training frameworks for design technology, promoting ideal usage of key systems and applications.• Contributed to internal DesignOps practices by developing and sharing operational frameworks and procedures, from project planning templates, playbooks, 360 feedback, and professional development models.• Socialized program updates, analytics and performance reports to Design leadership and stakeholders.• Contributed to hiring and onboarding efforts by mentoring and coaching several junior team members; hired and managed DesignOps interns.

Digital Asset Management lead responsible for managing internal DAM product for accessing, storing, and distributing marketing and in-game assets, servicing ~1000 users and ~30000 assets.• Audited DAM’s operational readiness through 15 dimensions and established action plans to improve each facet with DAM operations committee.• Set KPIs to measure DAM program’s maturity across 21 metrics to establish a data-driven approach to assessing user engagement and product improvements.• Produced DAM policy documentation (Collection Policy, Metadata/Cataloging Rules) and educational library (User/Admin Guides, How-to Video collection) to improve internal operating effectiveness and speed.• Worked with production designers to package and process creative assets into the DAM system. Educated users on best practices to access assets and deploy for their needs.

Digital Asset Manager responsible for daily operations of DAM system, supporting access to ~50000 assets for ~2500 users across regional and global Marketing, Creative, Sales and Operations teams.• Processed ~500-1000 monthly unique assets into DAM system, including product imagery, art, logos, packaging, video, brand elements, and guidelines for PlayStation products and services.• Contributed to Taxonomy redesign project that improved the UI search experience for Hardware product assets.• Performed User Acceptance Testing and Features prioritization for internal DAM support application in partnership with engineers and product owners.• Developed DAM onboarding documentation and training materials and managed development of animated instructional video to introduce DAM system.• Managed and resolved ~30 monthly requests for questions, technical support and search requests.

Library circulation clerk responsible for supporting materials handling, account management and program support for San Lorenzo branch library in Alameda Country, CA.• Assisted with circulation of library materials while providing customer service to all library patrons.• Interpreted county library rules and regulations in a variety of situations.• Negotiated fine payment, lost and damaged item replacement with patrons.• Managed item records for materials during their lifecycle in the library.• Member of county database review committee; evaluated current and potential databases for purchase and use for library users.• Provided computer help and other technology assistance to staff and patrons.• Created and implemented weekly gaming events within branch; hosted sessions for teen and youth patrons.

University library assistant responsible for general materials handling, student and university staff account management and building operations at CSU Sacramento library. • Assisted students, staff, faculty and community members with library course reserve materials.• Regulated opening and closing tasks for student assistants.• Created new patron accounts and assessed fines.• Assisted hundreds of patrons with many different needs from the circulation department and the library floor.• Assisted supervisors in updating student training manual; trained new student assistants.• Proficient with Innovative Millennium and Ex Libris Alma integrated library systems, and ILLiad OCLC.• Transported library funds to cashier office; transported lost-and-found to campus police.• Performed data-entry tasks.

Support aide responsible for facilitating public access to library materials and services at Vallejo branch of Solano County. • Shelved library materials, assisted patrons with checking in/out.• Assisted as additional point of reference for library patrons.• Explained library procedures to patrons.• Knowledge of Dewey-Decimal and Library of Congress Classification systems.