Branson Lee Email & Phone Number

Singapore

Singapore

Managed Refurbishment for various semiconductor robotics products which includes motor and encoder checks. (Brooks automation (Vacuum and atmospheric type 3-5 axis ) and controller and PRI robot) (*able to achieve 98% no warranty return products)Perform robot simulation cycle test to validate final test results. (robot macro and scripts)Provide onsite installation and calibration of robots for various equipment type (Local and overseas)Onsite troubleshooting… Show more Managed Refurbishment for various semiconductor robotics products which includes motor and encoder checks. (Brooks automation (Vacuum and atmospheric type 3-5 axis ) and controller and PRI robot) (*able to achieve 98% no warranty return products)Perform robot simulation cycle test to validate final test results. (robot macro and scripts)Provide onsite installation and calibration of robots for various equipment type (Local and overseas)Onsite troubleshooting hardware/software to resolve clients’ issues. Guide User in troubleshooting Equipment issues (isolating and identify issue arising from equipment side or robot side) Installation of Turbo molecular pump. Support on issues from start till end and generate case studies reports for discussion. Manage demos and training to customers on different products types. Provide basic training to customers for first level troubleshooting purposes. Mentored internal Service training (local and Taiwan branch)Involved in Product presentation and training to clients.Develop new type of robot refurbishment through study and research with technical team. Equipment upgrading projects with discussion from customers. Managed Technical team’s safety and onsite related issues (record down all safety breaches and generate incident report for future preventive measures. Identify and attend to customer issues within short notice. Manage customers’ activation support (e.g. provide phone support for technical related issues, inventory availability, manpower support)Manage 24hrs phone and onsite service support for clients Follow up on after sales service. Built up strong relationship with customers (Establish good relationship with existing customer. Identify potential customers)Boost up company’s sales revenue. (To get potential sales during onsite visit) Coordinate operations in service center Assist sales Department in Technical related issues (Local and Taiwan)Parts and supplier sourcing. Show less

Woodlands

** Achievements – Awarded Global Foundries Vendor appreciation award 2014** - Promoted to lead service engineer 2013  - Serviced and troubleshoot for various semiconductor products.(e.g brooks automation robots and controller, PRI robots, Asyst products,) - Provide onsite installation and teaching of robot. - Generate reports for internal discussion and for clients. - Provided training and guide team. - Assist… Show more ** Achievements – Awarded Global Foundries Vendor appreciation award 2014** - Promoted to lead service engineer 2013  - Serviced and troubleshoot for various semiconductor products.(e.g brooks automation robots and controller, PRI robots, Asyst products,) - Provide onsite installation and teaching of robot. - Generate reports for internal discussion and for clients. - Provided training and guide team. - Assist Operation Manager as and when required - Responsible for answering clients’ enquires and technical issues (e.g. provide phone support for technical related issues, basic troubleshooting procedures, follow up calls for after sales service) - Onsite troubleshooting to assist clients’ issues - Provide a 24hrs phone and service support for clients  - Maintained and built loyal clients’ base - Build account base for company (getting referrals from existing clients) Show less

January 2008 – January 2009Parts Precision Technology (S) Pte Ltd, Sales Engineer (Semiconductor) Developed new business accounts and handled existing accounts. (e.g. cold calling, setting quotations, Present company profile, products and services to new account’s purchasing and section managers, Follow up on accounts receivables)  Responsible for customer relationship management (e.g. building long term relationship with clientele) Negotiated product prices and… Show more January 2008 – January 2009Parts Precision Technology (S) Pte Ltd, Sales Engineer (Semiconductor) Developed new business accounts and handled existing accounts. (e.g. cold calling, setting quotations, Present company profile, products and services to new account’s purchasing and section managers, Follow up on accounts receivables)  Responsible for customer relationship management (e.g. building long term relationship with clientele) Negotiated product prices and coordinate deliveries between overseas supplier and clients Sourced out parts for clients which current company suppliers are unable to provide  Managed clients’ after sales service Show less

Woodlands

- servicing of robotics wafer handler. - onsite troubleshooting and installation - report to service manager for day to day activities and any ad hoc cases. - provide 24 hours standby service.