Brant Miller Email & Phone Number

Austin, Tx, Us

Independent Operating Partner, Advisor, and Interim Executive dba ServiceOpsAdvisory | Value creation and operational diligence for FM industry investors and foundersService Operations | Operational effectiveness, client experience and commercial excellenceStrategy Implementation | Execution of strategic projects and transformation initiativesAbout ServiceOps: An independent advisory and operating partner helping our clients execute their strategic vision. We ensure the important things get done to deliver business results. Our approach is to engage as an exclusive, trusted business partner working alongside client's teams to maximize enterprise productivity, client experience and commercial excellence. Our objectives are our client's objectives. Together we will develop high-performance teams, transform and scale organizations, deliver top-line growth and profitability, and create enterprise value. For more information visit www.serviceoperations.com

New York, Us

Strategy & Transformation leader overseeing multiple initiatives with goal of diversifying revenue stream and boosting profitability. Drive strategy, forge innovation partnerships & strategic alliances, and oversee execution of key initiatives.Some of the ways in which I have made a difference include:Launched and led ABM Ventures, company's corporate venture capital unit, deploying multimillion-dollars in strategic investments annually. Developed new business ventures to execute new business model strategy and pursue blue-ocean opportunities.Designed business case to develop last-yard logistics & marketplace offering, structuring joint venture to capitalize and launch.Developed and executed strategic go-to-market alliances and supply chain diversification initiative establishing partnerships and JVs to meet ESG requirements of Fortune 100 clients (representing $1B revenue stream for ABM).Interim Leader, Integration Management Office (IMO); led or completed post-merger integrations following $1B acquisition of Able Engineering, $150M acquisition of RavenVolt (microgrid solutions), and $100M acquisition of Momentum Support (Ireland facility services).Enterprise strategy execution on ABM's Brand and Product Governance Councils.About ABM:ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. ABM provides essential services and forward-looking performance solutions. ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants, distribution centers, and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices worldwide.

New York, Us

Establishment and strategic leadership of ABM Industries Technology & Manufacturing Industry Group, a $1B division focused on delivering innovative solutions within the Technology, Life Science, and Industrial & Manufacturing markets. Led up to 21,000 employees.Serve on ABM Industries Executive Leadership Team.Proudly serve on ABM's Culture & Inclusion Council.My timeline and impact on the business:Phase I: Planned and implemented business strategy and integrated operating model.Phase II: Launched; Spearheaded post-merger integration of GCA Services Group and captured synergies.► Delivered $8M in cost synergies (exceeded target), ensured zero customer loss among targeted accounts, and retained 96% of senior management team.► Realigned integrated businesses to achieve Sarbanes-Oxley compliance within 12 months of integration.Phase III: Evolved strategy and realized transformation initiatives to strengthen competitive position and drive overall business performance improvement.► Grew annual revenues to $1B while increasing net margin to 10.5% (v. industry average of 6.7%).► Evolved strategy and realized transformation initiatives to improve client retention 4% and increase sales bookings 112%.► Launched strategic account management program to win / expand relationships with IBM, Apple, Samsung, Facebook, Google, UPS, CBRE, Lonza, Digital Realty, Exxon, Ford and more. ► Decreased days sales outstanding (DSO), boosting annual cash flow by $17M.► Led EHS initiatives to reduce annual workers’ compensation costs by $1.5M per year.

New York, Us

General Manager of Commercial Division for GCA Services Group, a national provider of facility services in education and commercial industries with $1.3B in annual revenues. Led $400M services division, serving 600 clients (25% of Fortune 500) with 1,200 locations and 12,000 employees.My most notable accomplishments included:Played key role in 2017 sale to ABM Industries for $1.25B at P/E multiple above industry average.Reversed 2 years of sales contraction, boosting annual revenues from $380M to $400M while delivering operating margin of 17% and net margin of 11%+ (v. industry average of 7%).Partnered with customer leadership to develop vision, objectives and plans that ensured long term value and industry leading operational excellence for both GCA and client organization.Promoted a secure and healthy workplace for GCA and client personnel, striving to achieve an incident and injury free environment.Maximized organizational performance, drove productivity, controlled costs and optimized supply chain to deliver improved operating results, customer satisfaction and shareholder value.Integration planning, development and execution of GCA's Commercial Division into ABM Industries.

New York, Us

Business turnaround role. Restored business operations in the Western US to positive growth.My key contributions to the organization were:Stabilized revenues and directed new business development effort, providing strategy and hands-on guidance to support award and successful start-ups that restored positive growth.Reestablished healthy client relations and operating performance standards for regulated healthcare environments.Executed underperforming business improvement plan to significantly reduce recurring margin loss and boost profitability.

New York, Us

Launched and led GCA's National and Strategic Account Program focusing on the top 25 clients generating nearly 40% of the division's revenues.My best achievements were:Pursued joint value creation through deeper understanding of customer and enhanced relationships with strategic decision makers. Identified growth and retention opportunities to expand portfolio 3% within first year of the program. Provided key customer stakeholder relationship management and portfolio leadership within Fortune 200 customer organizations. Attained 98% client retention (v. 93% industry average).

New York, Us

Operations and growth leader of multi-unit business and facilities services operation for U.S. Southwest market.Led and optimized performance of 1,600+ employee workforce within management, administration, and front-line operations to ensure service quality, customer retention, revenue growth, and financial performance.Some of my key accomplishments:More than doubled annual revenues, meeting or exceeding targets in every year (excluding market contraction of 2008) while consistently delivering 95% client retention.Program Leader for operations in critical regulated environments including high-tech, pharmaceutical and aerospace. Directed ISO 9001:2000 quality control program.Launched multiple new services lines to expand addressable market and capitalize on established relationships, laying foundation for revenue streams totaling $200M+.Sponsored and executed Kaizen and Six Sigma performance projects in partnership with Fortune 200 clients.Adapted business strategy to effectively navigate and mitigate impacts of the Great Recession 2007-2009 for both GCA and clients.

New York, Us

Operations leader of multi-unit business and facilities services operation for Texas Market. Successful leadership and execution of complex Fortune 500 client projects including Dell, Applied Materials, AMD, and NXP.

Atlanta, Georgia, Us

Promoted through roles of increasing responsibility to ultimately lead Austin Branch for LandCare, a national provider of commercial landscape management services.Coordinated sales, management and production teams for all design-build-maintain projects as well as construction, irrigation, arboriculture and specialty services.Delivered 12% YoY organic revenue growth and highest profit margins of 22 business units in Division.

Austin, Texas, Us

Analyzed and published official economic insights and forecasts to support investment, policy formation, and GDP expansion in the State of Texas.Played key role in promoting expansion of international flights through Texas airports.Editor of TDED Publication "Highlights of 1997 Texas Exports".