Teaching MBA classes in Marketing: International Business, Logistics and Supply Chain

Hired by CRO to redefine and scale Cherwell’s system integrator partner program to accelerate growth. Responsible for recruitment & enablement of strategic partners, defining joint software solutions, go-to-market strategy, and sales.

Hired to turn around failing relationship with global services partner Wipro. Responsible for account management, customer experience, enablement, executive relationships, go-to-market, joint enterprise solutions, marketing, pricing, sales operations, strategic planning and KPI’s. Added TCS partnership in 2019. ✓ Doubled Wipro revenue both years, achieved annual software renewal rate of 96%, CSAT of 9.7✓ Cut proposal response time from 14 to 2 days and implemented value selling process with the partners✓ Quadrupled Wipro delivery capacity and awarded Asia Partner of the Year Most Certifications 2018✓ Elevated Wipro from unranked status to Elite Tier & Top 10 Strategic Partner ranking in 10 months✓ Advanced TCS to Elite status in 2019 by tripling capacity, growing revenue by 50% and achieving CSAT of 9.6✓ Fostered strong executive relationships with sales organization including Wipro’s President and COO level

Recruited by SVP for Oracle’s $5.3 Billion acquisition of Micros Hospitality. Merged and integrated 800+ resources from 35 countries into one global team with P&L of $60 Million. Worked closely with C-Suite clients in design and execution of their digital strategy, innovation, product rollout & resolution of inherited large red programs.✓ Turned around $31 Million annual losses to profitable run rate, tripled billable utilization✓ Created and led Customer Success Team which retained 95% of global clients during turbulent merger✓ Exceeded annual quota of $60 Million services bookings and spearheaded $200 Million in Cloud SW sales✓ Launched Technology Practice, recruited key leaders, created development programs to grow talent increasing revenue $20 Million for new portfolio with Business Consulting, Analytics, Solution Architecture, Global Project Management, Custom Development, and Advanced Customer Support✓ Cut implementation cycle from 12 to 4 weeks with improved quality through new global methodologies✓ Cleared 12 months backlog of highly complex customer support caseload (4,600 cases) in 6 weeks✓ Led retention initiatives which kept the voluntary employee turnover rate below 8%✓ As advocate for global clients influenced product road map to include key functionalities such as contact-less payment, artificial intelligence, delivery options, improved performance & user interface✓ Reskilled organization to deliver new portfolio with training boot camps and selective hiring✓ Established standard global delivery methodologies to improve quality and customer experience✓ Built a global sales operations team to drive forecasts, deal reviews, contracts and order management

Hired by CEO as part of the company’s growth initiative. Built new Professional Services team, led sales and deployments of SaaS Applications, consulting, implementation, customer care, training and integration services. Responsible for client engagement and customer success.✓ Built new global Professional Services team with customer success, custom SW development, content creation, lesson plan development, software localization services, and global centers of excellence✓ Doubled year over year Professional Services & Training revenues✓ Worked with CEO, Head of Sales and CMO on the monetization strategy for new SaaS product✓ Established new Cloud delivery methodologies, remote training offers and Advanced Customer Care✓ Resolved large legacy customer program issues and led customer migrations off sunset analytics platforms✓ Fostered alliances, created joint go to market plans and built partnerships with Dell, CDW, Google, & HP

Transformed low-performing delivery unit with 500 professional services consultants in Financial Services, Government, Retail, and Travel industries. Owned P&L of $273 million, sold and delivered business consulting, software development, SW & HW deployment, hosting, PMO, maintenance and support. ✓ In challenging year for NCR as a company, grew revenue by 6.2% and profit margin by 11.3% to 43% ✓ Converted splintered organization into large shared resource pools, installing new technical leadership, establishing a PMO and new delivery methodologies increasing capacity and improving quality of service✓ Resolved 5 large government contract disputes salvaging the projects, driving $12 million in change orders✓ Achieved 10% increased customer satisfaction and 7% improved employee loyalty✓ Won Presidents Club (Consulting) 2012

Led 1,400 employees in Americas Account Business Operations covering $8 Billion revenue. Owned budgeting, business processes, contracts, compliance, deal approvals, finance, governance, HR, performance mgt. & SLAs, planning and analytics, pricing, reporting, resource management, sales operations and service requests.✓ Merged EDS and HP teams in 8 countries while expanding support from 83 accounts to 300✓ Built new team hiring 16 Account Business Managers and 7 directors. ✓ Drove $62 Million in annual account margin improvement and cost savings✓ Migrated 450 jobs from the North America to low cost locations in a time span of 18 months

Deployed to Toronto on expatriate assignment to resolve service delivery issues and mitigate revenue erosion for Canadian Bank with $250 Million annual P&L. Led sales operations and professional services.✓ Managed all customer operations and professional services✓ Led two benchmark contract negotiations preventing annual revenue erosion of $50 Million ✓ Solved Professional Services resource shortage through improved resource management and better recruiting resulting in higher client satisfaction and $5 Million in increased annual revenue✓ Successfully developed and led execution of improvement plans driving $20 Million in margin✓ Built team for Sales Operations which led the region in deal margin, deal compliance and forecast accuracy (<2%) despite high currency fluctuations ✓ Oversaw $55 Million procurement budget, saved 10% annually with rate negotiations and rationalization

Owned all Business Operations for HP Federal Services including contract management, deal reviews, pricing, procurement, performance & analytics, quotas & incentives and sales operations. ✓ Resolved Cure Notice, restored customer satisfaction through improved service delivery✓ Cut cost on largest federal account by 40%, drove scope control and enabled change orders of $46 Million✓ Implemented division-wide business controls and processes for forecast, procurement, new hires & resource management, accounts payable, contracts management & account governance ✓ Established and led HP Federal Services Merger & Acquisition Group with staff and processes

Brought in by the Account VP to turn around the services applications team that was rapidly declining in revenue, margin and client satisfaction. ✓ Responsible for commercialization of the acquired P&G in-house applications team by establishing time tracking, change control, forecasting, presales support and program management✓ Defined and executed the business operational strategy for the enterprise services applications team✓ Grew annual PS revenue from $81 million to $140 million, increased margin from 3% to 28%✓ Completed integration of 2,000 P&G employees transferred as part of the outsourcing contract✓ Led successful transition of 1,200 resources to global delivery organization with no client interruptions

Selected during the Compaq Acquisition to merge and subsequently lead regional presales and delivery of all non-Microsoft related application services from both HP and Compaq. Also responsible for HP's Corporate Video Production Studio, the Training Group & HP's Virtual Classroom application .✓ Turned around the worst performing practice in HP Services from major losses to leading the new HP Consulting in revenue growth, profit margin, billable utilization and response time✓ Grew revenue from $4 Million to $65 Million in 12 months. Key wins included American Stock Exchange, Bell Canada, Capital One, Microsoft, Starwood Hotels, US Postal Services & Wal-Mart✓ Expanded portfolio and capacity through strong relationships with companies such as Accenture, Ajilon, Avaya, BEA, Cisco, Deloitte, Microsoft, Oracle, and Siebel.✓ Recognized as Cisco Partner of the Year 2003

Hiring sponsored by HP CEO and the EVP of Services to create a global network of e-business centers. Solution portfolio included CRM, e-commerce, Content Management, Portals, MW Integrations, e-procurement and emerging technologies including Telematix.✓ Led a team of 320 consultants located in Canada, France, Italy, Japan, Singapore, Sweden & the US✓ Doubled capacity & improved response time while reducing cost by 21%✓ Converted disparate organizations with internal mindsets into a cohesive customer focused team capable of pursuing and delivering global services engagements

Brought in to turn around IBM’s largest e-business center which was experiencing major performance issues, low customer satisfaction and had lost 10% of its employees the previous month. Led team of 500 professionals with $75 Million annual revenue. ✓ Oversaw sales and delivery of integrated solutions for entertainment, finance, hospitality, manufacturing, media, retail & travel industries✓ Completely restructured unit with new management team, sales and delivery model resulting in record levels of productivity and profitability with a year-to-year revenue growth of over 40%✓ Improved response time by 80% and exceeded all customer satisfaction targets by end of year one✓ Integrated with IBM’s field sales revitalizing pipeline and shortening sales cycle for clients such as Amtrak, British Airways, Circuit City, Coca-Cola, Harrah’s Casinos, Kodak, Hertz, Home Depot, Macy’s, NBA, NYSE, Renault, Starwood Hotels, Univision and UPS✓ Recognized with IBM Business Innovation Services Signing Challenge 2000

✓ Sold and delivered $9 Million in annual e-business services in startup segment; designing solutions and building capabilities to fulfill client requirements✓ Co-led task force that successfully enabled IBM Global Services’ previously disparate divisions to sell and deliver complex end to end services with unprecedented alignment and one single contract vehicle✓ Member of Lou Gerstner’s Corporate Technology Council where the IBM strategy of Grid Computing and Open Standards (unveiled in 2001) were formulated

✓ Envisioned, sold and developed Tony Little Private Trainer CD-ROM, its production team became core to new capabilities that eventually morphed to into IBM’s e-business national practice✓ Sold and delivered $2 Million of interactive media services including production with Walter Cronkite✓ Promoted to manager of IBM’s video production services and in 9 months turned the organization profitable for first time through better cost controls and increased sales leveraging IBM field force✓ Initiated and supervised the production of more than 30 applications for a variety of platforms, won IBM Services Excellence Award (1995) and the prestigious IBM Golden Circle (1996)

Produced the 35mm feature film ROUTE 4. Top awards in several international film festivals, including Best Feature Film at Long Island International Film Festival.