Providing a broad range of IT services for existing clients - from consulting to system engineering and everything in between.

With over 60 locations across 5 states, Heart to Heart Hospice provides hospice care services for patients with life-limiting illnesses. *CONDENSED - Résumé available to expand on experience and accomplishments.*▪ Senior management executive responsible for leadership and direction for all technology staff, operations, services, and initiatives.▪ Governing body member and designated security officer, responsible for auditing and enforcing governmental regulations and… Show more With over 60 locations across 5 states, Heart to Heart Hospice provides hospice care services for patients with life-limiting illnesses. *CONDENSED - Résumé available to expand on experience and accomplishments.*▪ Senior management executive responsible for leadership and direction for all technology staff, operations, services, and initiatives.▪ Governing body member and designated security officer, responsible for auditing and enforcing governmental regulations and communicating technical information with other executives. ▪ Principal for: ♦ Datacenter/Co-location engineering, data storage/backup, networking, security, and servers ♦ IT purchasing and vendor/contract negotiation and management ♦ End-user support experience ♦ Enterprise-level software/services including Microsoft Office 365, Mimecast, IBM MaaS360, Quest RapidRecovery, SolarWinds, LanSweeper, PDQ Deploy, TeamViewer, VMware vSphere & Carbon Black, ServiceNow, Barracuda Archiver & Content Shield, Microsoft domain controllers, Active Directory, Group Policy, on-prem Exchange (clustered DAG) and hosted Exchange, Print Servers, IIS, SharePoint ♦ Cloud and on-prem VoIP solutionsMilestones ▪ Supported existing and new LOB startups and M&A initiatives- successfully launching a new palliative venture, opening 5 in-patient units, managing multiple acquisitions, and doubling the number of physical locations (opening over 30 addtl) in less than five years. ▪ Directed all IT operations with limited staff while maintaining a positive, cooperative environment with near-zero employee turnover. ▪ Migrated over 2k users to O365, reducing security vulnerabilities, insurance cost, and support needs.▪ Developed workstation and critical-process reporting "API" to notify of issues/failures.▪ Reworked entire mobile device user-experience and reduced deployment time from hours to minutes for thousands of devices.▪ Revamped IT support process, vastly increasing collaboration and engagement. Show less

A long-term acute care hospital chain providing specialized medical care to acutely ill patients requiring extended recovery time, with multiple home health service areas across Nevada, Texas, and Florida.• IT representative for due diligence and acquisition on new Home Health line of business • Provided strategic oversight on objectives to onboard newly acquired Home Health agencies from an IT standpoint while creating and/or managing projects to increase efficiency and… Show more A long-term acute care hospital chain providing specialized medical care to acutely ill patients requiring extended recovery time, with multiple home health service areas across Nevada, Texas, and Florida.• IT representative for due diligence and acquisition on new Home Health line of business • Provided strategic oversight on objectives to onboard newly acquired Home Health agencies from an IT standpoint while creating and/or managing projects to increase efficiency and communication, and lower operating costs• Responsible for defining goals and needs with agency administration, translating acquired agency needs into new, maintainable IT processes and providing associated training to other technical and non-technical staff • Multi-system user account security and management • Secondary administrator for on-premises eCharms and Great Plains (application, server, and SQL database), and Concur enterprise expensing system for all LifeCare Management Services LOBs (primarily LTACH)Milestones• Renegotiated acquired agency contracts and worked with numerous vendors to increase services and ease accounting while markedly reducing IT ops expenses.• Developed ingestion methodology for new acquisitions.• Transitioned all IT services for acquired businesses totaling 10+ locations to LMS including documentation, training, account/data migration, and network integration.• Deployed new technology to address inefficiencies and unnecessary expenditures for multiple agencies by means of eFax, VoIP, and bespoke payroll applications.• Advised and co-managed major project to migrate to a new payroll system. Show less

Provider of home healthcare services, offering skilled nursing, physical, occupational, and speech therapy, medical social services, home health aide, and related services in the DFW metroplex.• Solely responsible for all technology operations, services, and initiatives – including applications and web app development, security, network engineering, access management in numerous systems, HIPAA/HITECH adherence, vendor management, contract management, mobile device management… Show more Provider of home healthcare services, offering skilled nursing, physical, occupational, and speech therapy, medical social services, home health aide, and related services in the DFW metroplex.• Solely responsible for all technology operations, services, and initiatives – including applications and web app development, security, network engineering, access management in numerous systems, HIPAA/HITECH adherence, vendor management, contract management, mobile device management, purchasing, hardware deployment, backup, inventory, VoIP phone system, and end user support.• Administrator for on-prem Active Directory / Exchange / SQL database (et al.) 2000 - 2008 R2 Windows servers.• Complete system development, co-developer of EMR, designer/programmer for interfaces between our proprietary system and vendor systems (patient records, payroll, etc.), and website development (HTML/CSS/ASP.NET VB and C#, SQL) Milestones• Transitioned organization to a cloud-hosted electronic health record (EMR) system.• Pioneered use of mobile technology for at-home health care-- singlehandedly configuring, securing, deploying, and educating on the use of mobile tablets for bedside care shortly after the introduction of the original iPad.• Independently developed a payroll system to track office staff hours and PTO, while aggregating EMR data on visits and fees from clinical field staff for a single seamless export to payroll software like ADP or PayCom.• Designed/implemented system for distributing and collaborating on received electronic faxes.• Migrated all users from on-prem Exchange to Office365, with effectively no downtime.• Converted company workflows from paper based to fully electronic.• Managed IT operations without 3rd party / vendor assistance due to limited resources. Show less

Designed, developed, and published a multi-department official SFASU Library website alongside a single colleague using HTML/CSS/JavaScript, leveraging Adobe Photoshop and Dreamweaver.Other tasks included minor guidance and coordination of technicians, escalated technical support, inventory management, minor SQL / Oracle database administration, campus data backup rotations, graphic design, public computer imaging, security, operations, and hardware/software support.