Brantley Long Email & Phone Number

Greensboro, North Carolina, United States

• Work auto claims in Express queues to assist insured by sending rental reservations, sending inspection assignments, sending tow assignments, escalate to complex if needed, & update/confirm insured information.• Investigate & establish liability, review estimates & pay bills, document claim in ECS w/ QFC & P/AR file notes.• Work new auto claims making outbound calls following the standard claim process.

Mobile, Alabama, United States

Deployed to assist customers that were effected by the February 2021 Winter Storm that crippled the state of Texas and other Southern states. • Assist insureds with claims from the start to the finish by determining if there was a covered loss per policy.• Set coverages and open reserves. • Handle claim load of 40-45 open claims with at least 60 closed over the course of the deployment.• Determine scope of loss by information given through pictures, OA estimates, and conversations with insured.• Wrote estimates for damages in Xactimate.• Assist insured with Additional Living Expenses & Unscheduled Personal Property per the policy guidelines. • Write authorizations for payments to be made to insureds for covered damages. • Write supplemental estimates for additional damages not on initial estimates. • Maintain open communication with all insureds on status of the claim to ensure customer satisfaction.

Greensboro, North Carolina

• Supervise, advise, and assist 14 cafeteria managers and their staff (90 +) in resolving problems as they arise; confer with other operations supervisors, staffing coordinator, and director to resolve more complex problems. • Train managers on Microsoft programs (Office, Excel, Word).• Maintain open communication between administrators, school personnel, parents, and nutrition administrators.

Ba, Management

Aos, Culinary Arts