Brantley Long Email & Phone Number

Greensboro, North Carolina, United States

• Work auto claims in Express queues to assist insured by sending rental reservations, sending inspection assignments, sending tow assignments, escalate to complex if needed, & update/confirm insured information.
• Investigate & establish liability, review estimates & pay bills, document claim in ECS w/ QFC & P/AR file notes.
• Work new auto claims making outbound calls following the standard claim process.

Mobile, Alabama, United States

• Deployed to assist customers that were effected by the February 2021 Winter Storm that crippled the state of Texas and other Southern states.
• Assist insureds with claims from the start to the finish by determining if there was a covered loss per policy.
• Set coverages and open reserves.
• Handle claim load of 40-45 open claims with at least 60 closed over the course of the deployment.
• Determine scope of loss by information given through pictures, OA estimates, and conversations with insured.
• Wrote estimates for damages in Xactimate.

Greensboro, North Carolina

• Supervise, advise, and assist 14 cafeteria managers and their staff (90 +) in resolving problems as they arise; confer with other operations supervisors, staffing coordinator, and director to resolve more complex.
• Train managers on Microsoft programs (Office, Excel, Word).
• Maintain open communication between administrators, school personnel, parents, and nutrition administrators.

Ba, Management

Aos, Culinary Arts