In my recent role as a Business Manager in Medicine, I enhanced service efficiency and effectiveness by strategically managing human and financial resources, clinical governance, and business planning. My professional expertise allowed me to successfully assess, plan, evaluate, and implement interventions across specialities. I stayed informed on NHS changes, ensuring our services adapted to new requirements and adhered to best practices. By supporting business plans and strategy development, I translated broad policies and guidance into effective care delivery, consistently meeting organisational targets. My commitment to maintaining high standards drove the continuous improvement of our services, ensuring they remained patient-focused and aligned with the latest developments.Below are my Key Contributions in this role:• Resolved complex, multi-faceted issues with targeted problem-solving strategies to ensure the smooth operation of the service.• Attained corporate objectives within the designated area through effective implementation and oversight of strategic initiatives.• Reduced emergency department wait times by leading a successful trial transitioning from ED to Same Day Emergency Care (SDEC) for trusted assessors.• Achieved performance and patient access targets by delivering safe and effective clinical services within the Medicine Service Management Directorate, meeting all targets, deadlines, and objectives.

During my tenure as Station Operations Manager, I oversaw every aspect of facilities management at a remote lifeboat station, from maintenance to water treatment and sewerage systems. I managed a significant operational budget, successfully developing multi-million-pound projects while reducing annual costs and ensuring full operational capability. Leading with a focus on inclusivity and positivity, I championed people management through coaching, mentoring, and performance action plans. I took charge of the entire recruitment process, including interviewing, training, and conducting regular one-on-one meetings to maintain staff motivation and performance. I was also committed to ensuring compliance with health and safety regulations, empowering my team to report incidents and fostering a strong culture of safety.Below are my Key Contributions in this role:• Led recruitment and training for all station vacancies to foster continuous improvement and staff motivation.• Developed and implemented performance action plans to uphold high standards and improve staff performance.• Reduced station operational expenditures by 20% in the first year and achieved further cost reductions in the second year.• Successfully managed the station's budget of approximately 1.8M to ensure cost-effectiveness and full operational capacity.• Positively impacted the station's reputation and financial support by maintaining and enhancing relationships with donors, investors, contractors, and local businesses.

As a Training Safety Officer, I ensured the safe management of live and dry training exercises, with a focus on the secure operation of training ranges. My expertise in Live Firing Marksmanship Training (LFMT) and Live Firing Tactical Training (LFTT) allowed me to balance safety with Defence training objectives. I collaborated closely with Natural England and local wildlife organisations to manage range conversions and conduct environmental assessments, ensuring both operational and environmental standards were met.Below are my Key Contributions in this role:• Prioritised 'Safe Place' considerations and range management by facilitating optimal use of the training estate.• Coordinated the conversion of two ranges, managing environmental impact and liaising with Natural England and Hants and Isle of Wight Wildlife, with a project valuation of approximately 4.5M.

NATO RANGE SAFETY OFFICER, Kandahar Airfield Afghanistan Responsible for the NATO Ranges on Kandahar Airfield, from Small Arms to C130 Gunship, Helicopter, and Fast Jet Weapon Systems plus EOD usage. Ensuring the safe and correct use of all facilities whist ensuring maximum Operational effectiveness of all Troops and Civilian Contractors from a Multi-National Force. Ensure that all Range users are fully conversant with Range Standing Orders.Liaise with Chief of Ground Safety on all Range safety issues, all resident Air Force and Army units for advice and guidance on Range usage.• Assist in Coaching on Weapon Systems when required.• Manage all booking of ranges to avoid confliction of Air and Ground usage.• Assist in the compilation and update of all Range Standing Orders.• Complete all returns within NATO environment.• Ensure all maintenance and repairs of Ranges are completed in a timely manner so to ensure the least disruption to Operational Effectiveness.

Leading firm with locations in 80 countries serving British Airways, Emirates, Virgin Atlantic and Hong Kong Airlines, as well as providing corporate service for several major banks; Lead team of 9 managers and staff supporting 300 drivers. Drive profitability by working with senior managers to establish and track KPIs. Foster excellence by developing, implementing and periodically assessing driver standards to ensure exemplary customer service. Collaborate with Road Safety Manager to ensure continuous improvement in driver training and safe operation. Enhanced efficiency and coverage by effective planning and allocation of work assignments. Met all budget targets, including aggressive cost of sales objectives.

Develop outstanding and consistent performance within the department by coaching and mentoring the Chauffeur Managers to win the hearts and minds of the chauffeurs, and to assist Key Stakeholders within the business to effectively manage chauffeur resources in a cost efficient manner. The key deliverables of this role are:• Refining chauffeur standards ensuring they are adopted, implemented, revisited and assessed on a regular basis• Ensure supportive training and/or corrective action is taken as appropriate and is adhering to consistency of service standards• Contribute to a robust resourcing plan and arrangements in support of operational stakeholders• Manage a team of 4 Chauffeur Managers, and 300 Chauffeurs, by providing mentoring and support and ensuring they are “fit for purpose” and consistent with business objectives• Work closely with the Road Safety Manager to reduce accidents/incidents and improve chauffeur driving standards• Monitor, manage and report to the Head of HR any serious Duty of Care issues• Achieve Chauffeur Management team budget, including Cost of Sales targetsIn addition to these objectives I report to the Director of Executive Services to prioritise targets and objectives for the future and to ensure the ongoing success of the operation.

Attached to the Officer Candidate School in Afghanistan.Mentoring the instructors of OCS

Various Locations in UK, Kenya, Afghanistan and Iraq; Warrant Officer), Afghanistan 2010Selected as Company Sergeant Major with United Kingdom Leadership Training Team. Worked with Afghan Army officers through interpreters to mentor new Afghan Officer Cadets, and Afghan National Army Officer Instructors. Designed and implemented training programmes and coordinated the selection process for officer candidates. Assisted Afghan officers transitioning to operational roles during visits to combat areas. Exceeded targets by training and graduating more than 200 Officer Cadets within 6 months. Designed and implemented improved training methods enabling Afghan instructors to teach more effectively.Ensured Security standards were set and maintained.Delivered presentations to Secretary of Defence during visits to Kabul Military Training CentreCompleted US military Combat Lifesaver course.

Responsible for the Command and Control of a Troop of 3 Sections, each consisting of 20 Soldiers.Producing bi annual reports on each soldier, from Private to SNCO.In charge of all Training packages, including Pre Deployment Training prior to deploying on Operations.• Controlled all aspects of operational management and development• Supported all business development and service improvement activities• Implemented and oversaw all operational activities to set new SLAs and KPIs • Planned & implemented new processes to improve overall efficiency & reliability• Ensured the provision of a 1st class logistics service for customers• Led performance & quality enhancement initiatives to meet customer requirements• Proven track record of effective resource management to maximise productivity • Managed and coordinated logistics planning, scheduling and distribution Transport / Fleet Management• Ensured stringent compliance with National Road Transport regulations• Ensured full compliance regulations and that vehicles were operated in line with legislative standards, were fit for purpose and available to carry out operations • Implemented strategies to improve transport and fleet management • Arranged and planned convoy moves in Iraq and Afghanistan• Managed fleets of multi-sized vehicles, including trucks, HGVs and luxury cars• Advised on methods to improve the effectiveness of existing transport operations• Selected to establish central distribution and logistics function for military and FCO’s in Baghdad• Streamlined Postal Service in the Falklands coordinating military logistics with private enterprise• Selected to train and mentor Officer Level personnel in leadership for the Afghan Army• Oversaw the Sortation and distribution of 4,000 bags of mail per night for onward transition of troops in Iraq• Implemented new Standard Operating Procedures for Logistic services in Iraq and Afghanistan

Responsible for the overall management and welfare 4 sub departments, each consisting of 12 individuals. Ensuring that there personnel development and training needs are met. This consists of writing personal assessments bi-annually on each. Having to implement a new Health and Safety reporting system starting from injury up to Army level reporting. Planning, conducting and supervising all training requirements for both professional and personnel development.Operations Manager for the most Operationally deployed Regiment within the British Army, responsible for planning and carrying out all Squadron deployment and training requirements. During this period I also deployed to the Falkland Islands for 6 months to run the Forces Post Office on the Islands, being responsible for all Military mails, both normal and protectively marked, received and despatched from the Islands.

Planned, implemented and supervised comprehensive year-round training programmes from junior through executive officer levels, including squadron training prior to 3 separate deployments to Iraq. Ensured that all members of the Squadron from Officer Commanding down were qualified in all Military subjects in line with Brigade directives. Deployed to British Army Training Unit Kenya (BATUK) for 6 months as an instructor.Designed, implemented and conducted comprehensive Security Training programme ultimately resulting in 100% readiness for all departmental staff.Briefed Prime Minister on a visit to British Embassy in Baghdad in 2003.Acted as Instructor on a number of Promotion cadres.Completed NATO Battlefield Countersurveillance Course ISTAR, Chemical, Biological, Radiological and Nuclear Warfare Instructors course, Mine Awareness Advisors course and Advanced Drill Instructors Course.Deployments to Op Telic.Soldier/ Junior NCO; Served in Bulford, Herford Germany, SHAPE Belgium and Cincsouthlant Portugal and deployed on numerous Exercises and Operations worldwide. Completed RLC Military Skills Instructor course, prior to specialising as an Instructor within the Military. During this period acted as Section Commander for Junior NCO cadre courses. Also promoted through to the rank of Corporal. Deployed on Op Granby serving in Saudi Arabia and Kuwait. Deployed on Op Jural in Al Kharj, Saudi Arabia for 6 months Deployed to the former Yugoslavia on Op Hanwood for 6 months.Three tours of IraqAfghanistan Tour Completed Skill at Arms Course. Completed 2 Exercises in Kenya Deployed to Oman on Exercise with Special Forces

During this period I ran two NATO Headquarter Post Offices. Firstly I ran the Office at Supreme Headquarters Allied Powers Europe in Belgium, then moved to Commander in Chief South Atlantic Headquarters in Portugal. Both these locations gave me experience in working in a multi-national environment and dealings with very high level appointments. These positions were very customer focused and involved working with the public as our main customer focus. I was also responsible for the management and training of 7 civilian staff.