Brant Zeigenfuss, Pmp® Email & Phone Number

Silver Spring, Maryland, United States

Silver Spring, Maryland, United States

Lead and mentor (30) Customer Facing Technical Specialists across Field Service, Technical Support, and Service Delivery teams.

Silver Spring, Maryland, United States

I lead a team of (5) project coordinators responsible for installation and billing of Internet, SIP based Voice, and Data Center Colocation services in the Washington DC metro region and throughout the country for small, medium, and Enterprise businesses and Government agencies.

Silver Spring, MD

Silver Spring, Maryland

Last summer I was promoted to newly created role as Project Manager to build, and work as a balanced matrix organizational team focusing on Hosted Voice / Unified Communication as a Service (UCaaS) installations in addition to Provision Specialist responsibilities.

Silver Spring, MD

Principle Duties and Responsibilities Essential Functions:1. Manages orders raised by the sales team for Layer 2, Layer 3 and Voice services.2. Provides status updates of in progress orders both internally and to external stakeholders.3. Updates order management systems as appropriate.4. Escalates to carriers as needed to provide resolution on orders.

Silver Spring, MD

• Sometimes in order to move forward, you have to take a step back. Based on my learning style of hands-on and real world observation, I joined Atlantech Online, Inc. as a Level 1 Technician:I engaged customers through.
• No Connection
• Degraded ServiceDigital Voice Systems set up and maintenance:
• Broadsoft Hosted PBX
• Broadsoft UCaaS (UC-One)
• ShoreTel Premise-Based PBXDigital Phone Services:

Baltimore, Maryland Area

In my most recent assignment, I worked as Senior Analyst and carried out several projects for business and process improvements for 50K Area employees. Purview my role involved understanding client requirements, identifying the issues, carrying out root cause analysis, collecting & evaluating voice of the customer and employee data, streamlining processes.

Baltimore, Maryland Area

Prior to being promoted from a Curriculum Liaison consultant, I was actively involved in the Analyze, Define, Develop, Implement, and Evaluation (ADDIE) methodology with headquarter and regional departments. Through the lens of the customer experience, I facilitated cross-functional collaboration between stakeholders and subject matter experts to prepare.

Baltimore, Maryland Area

During my stint as a Curriculum Developer Consultant, I redesigned new hire programs and updated materials for 17 teams with unique operational goals.As Lead Operations Center Developer, I defined similar and unique processes, reduced maintenance time, and streamlined new hire programs for Federal, National, Small / Medium Business, and Finance Operations.

Baltimore, Maryland Area

Promoted to Federal Operations Center Training Lead, I was cross-trained to support operational goals for Area Operations Centers and Consumer Financial Services. In addition to planning and delivering instructor led training, I documented training needs and presented training recommendations to senior leadership.

Baltimore, Maryland Area

In addition to exceeding Service Level Agreement (SLA) for Federal Government orders, process quality audit >98%, I was selected to work on and lead numerous special assignments.

Baltimore, Maryland Area

In a call center environment, I engaged customers by interpreting and resolving billing, service, equipment and network issues.o Consistently received exceptional customer ratings and commendations.o Identified several operational improvements, led several special projects.

Baltimore, Maryland Area

In a call center environment, engaged customers by interpreting and resolving billing, service, and equipment issues.o Consistently received exceptional customer ratings and commendations.o Identified several operational improvements, led several special projects.

Salisbury, Maryland

• I was recognized by my manager for major contributions that led to our location's consistent first place ranking in district:
• Appointed key holder, opened and closed store, management point of contact, reconciled cash draw, and night cash deposits.
• Consistently exceeded sales targets in a pure commission environment including sales dollars per hour, wireless, new credit accounts, and extended warranties.
• Recognized as district top performer for extended warranty take rate of 9.38% for July 2000.
• Implemented numerous merchandising displays increased home theater systems, wireless phones, and satellite TV systems sales.
• Designed secured merchandise displays, reduced inventory loss Trained new and existing employees on products and sales techniques.

Bachelor'S Of Arts, Interpersonal And Organizational Communications

Worked 25+ hours a weekly as RadioShack Sales Associate.

Associate'S Degree, General Studies

High School Diploma, General Studies