Brant Zeigenfuss, Pmp® Email & Phone Number

Silver Spring, Maryland, United States

Silver Spring, Maryland, United States

Lead and mentor (30) Customer Facing Technical Specialists across Field Service, Technical Support, and Service Delivery teams.

Silver Spring, Maryland, United States

I lead a team of (5) project coordinators responsible for installation and billing of Internet, SIP based Voice, and Data Center Colocation services in the Washington DC metro region and throughout the country for small, medium, and Enterprise businesses and Government agencies.

Silver Spring, Md

Silver Spring, Maryland

Last summer I was promoted to newly created role as Project Manager to build, and work as a balanced matrix organizational team focusing on Hosted Voice / Unified Communication as a Service (UCaaS) installations in addition to Provision Specialist responsibilities.

Silver Spring, Md

Principle Duties and Responsibilities Essential Functions:1. Manages orders raised by the sales team for Layer 2, Layer 3 and Voice services.2. Provides status updates of in progress orders both internally and to external stakeholders.3. Updates order management systems as appropriate.4. Escalates to carriers as needed to provide resolution on orders rejected,delayed or in jeopardy and as needed to manages expedite requests.5. Configures customer equipment, coordinates installation at customer sites and documents equipment assignment and configuration internally.6. Works with clients and property managers to coordinate access for fieldservicetechnicians.7. Drafts and sends welcome letters and completion notifications at the beginningand end of each order lifecycle.8. Coordinates number porting between internal and external stakeholders and through the NPAC and/or other carriers.9. Updates billing systems upon order completion and ensures all services areproperly billed.10.Coordinates the termination of services with internal personnel, externalcarriers, and clients.11.Monitors and responds to port-out requests from other carriers and updatesinternal voice infrastructure accordingly.

Silver Spring, Md

Sometimes in order to move forward, you have to take a step back. Based on my learning style of hands-on and real world observation, I joined Atlantech Online, Inc. as a Level 1 Technician:I engaged customers through phone, email, and chat to diagnose and resolve service related incidents:Data Connectivity (On and off network), including dedicated Ethernet, Ethernet over Copper and T1 / DS-3 services:• No Connection• Degraded ServiceDigital Voice Systems set up and maintenance:• Broadsoft Hosted PBX• Broadsoft UCaaS (UC-One)• ShoreTel Premise-Based PBXDigital Phone Services:• SIP Trunking• Traditional PRI• Analog Handoff to PBXPOTS ServiceCommand Lines:• Cisco SF-302 (Switch and VLAN and router and IP Routing configurations)• Juniper Routers• AdTran • ShoreTel Shoresgear SwitchSystems used:• Orion• CommuniGate• Palladion - Oracle Communications Operations Monitor • Cisco Content Security Management Appliance• BroadWorksBetween training and helping customers I proactively worked to improve operations.

Baltimore, Maryland Area

In my most recent assignment, I worked as Senior Analyst and carried out several projects for business and process improvements for 50K Area employees. Purview my role involved understanding client requirements, identifying the issues, carrying out root cause analysis, collecting & evaluating voice of the customer and employee data, streamlining processes, implementing solutions for cost savings etc.

Baltimore, Maryland Area

Prior to being promoted from a Curriculum Liaison consultant, I was actively involved in the Analyze, Define, Develop, Implement, and Evaluation (ADDIE) methodology with headquarter and regional departments. Through the lens of the customer experience, I facilitated cross-functional collaboration between stakeholders and subject matter experts to prepare 50,000 employees the means to successfully achieve positive Net Promoter Scores. We evaluated for: Adult and millennial learning techniques Advertising message alignment Key Performance Indicator (KPI) explanation Soft skill model reinforcement including: Earn the Right Axiom Account, Network, Device, Education (ANDE) I also steered go-to-market and operational training programs for 38 unique teams including sales, and service, for consumer and business customer. I was very heavily involved in assessing training requirements and designed cost effective delivery solutions based on push, pull and blended approach.

Baltimore, Maryland Area

During my stint as a Curriculum Developer Consultant, I redesigned new hire programs and updated materials for 17 teams with unique operational goals.As Lead Operations Center Developer, I defined similar and unique processes, reduced maintenance time, and streamlined new hire programs for Federal, National, Small / Medium Business, and Finance Operations Centers.I routinely met with senior leadership and the operations teams to define Sarbanes-Oxley processes and policies and updated nationally created materials. When the business needed, I acted as operations point of contact and communicated the Corporate and Federal Customers' account requirements.

Baltimore, Maryland Area

Promoted to Federal Operations Center Training Lead, I was cross-trained to support operational goals for Area Operations Centers and Consumer Financial Services. In addition to planning and delivering instructor led training, I documented training needs and presented training recommendations to senior leadership.

Baltimore, Maryland Area

In addition to exceeding Service Level Agreement (SLA) for Federal Government orders, process quality audit >98%, I was selected to work on and lead numerous special assignments.

Baltimore, Maryland Area

In a call center environment, I engaged customers by interpreting and resolving billing, service, equipment and network issues.o Consistently received exceptional customer ratings and commendations.o Identified several operational improvements, led several special projects.

Baltimore, Maryland Area

In a call center environment, engaged customers by interpreting and resolving billing, service, and equipment issues.o Consistently received exceptional customer ratings and commendations.o Identified several operational improvements, led several special projects.

Salisbury, Maryland

I was recognized by my manager for major contributions that led to our location's consistent first place ranking in district: • Appointed key holder, opened and closed store, management point of contact, reconciled cash draw, and night cash deposits.• Consistently exceeded sales targets in a pure commission environment including sales dollars per hour, wireless, new credit accounts, and extended warranties.• Recognized as district top performer for extended warranty take rate of 9.38% for July 2000.• Implemented numerous merchandising displays increased home theater systems, wireless phones, and satellite TV systems sales.• Designed secured merchandise displays, reduced inventory loss Trained new and existing employees on products and sales techniques.• Checked in, stocked and inventoried store merchandise.

Bachelor'S Of Arts, Interpersonal And Organizational Communications

Worked 25+ hours a weekly as RadioShack Sales Associate.

Associate'S Degree, General Studies

High School Diploma, General Studies