Benjamin Ryan Arr Perez Email & Phone Number

San Francisco Bay Area

Provide in-person and remote technical support to various clients throughout the Bay Area.- Execute hardware and software installations, configurations, and updates per client needs- Implement measures to increase the quality of life and security stability for back-end systems- Assist with onboarding/offboarding activities and managed client accounts, computers, and other services- Develop documentation for client services, setups, and other common activities- Perform other miscellaneous tasks as requested

San Francisco Bay Area

- Perform disconnect and reconnect functions of workstations for clients- Verify duties with QA inspections through labeling, bagging, and documentation- Catalog assets as requested by clients

San Jose, California

Worked with the Networking Services subdivision of the Information Technology department to complete annual audits of data closets throughout campus and update cut sheets to keep infrastructure plans up-to-date.- Patch networking equipment in 85+ telecom closets and data centers for the entire campus- Sorted inventory of network equipment and reset devices to default settings- Conduct maintenance and diagnostics of networking closets:→ Audited IDF server rooms and updated department records→ Resolve physical layer issues→ Organize and label patch equipment and cabling→ Maintain stock of tools and supplies within each closet

San Jose, California

Assisted the University Personnel department by contributing efforts to complete various tasks around the department.- Provided on-boarding training for incoming co-workers- Hosted training orientations with staff to be familiarized with OnBase- Scanned and exported employee payroll, personnel, and benefits documents onto the department’s network storage- Completed special projects upon request (i.e. creating signs, organizing storage rooms, developing/revising procedures, creating spreadsheets, volunteering at events)- Procure new hire orientation packets for new faculty, staff, and student employees- Delivered sensitive intercampus mail and packages- Covered the reception desk and provided customer service:→ Answered phone calls and forwarded customers to the appropriate representatives → Provided orientations for new hire employees and ensured sign-in documents were filled out correctly→ Distributed payroll warrants and daily checks to departments→ Issued university identification cards

Daly City, California

- Provided excellent customer service and interaction- Handled cash and credit/debit transactions responsibly- Reset drawer balance at the end of every shift- Restocked items and prepared food (including desserts and salads)

Bachelor Of Science (B.S.), Industrial Technology

Activities and Societies: Akbayan Pilipino-American Organization at San Jose State University, Computer Electronics & Networking.

High School Diploma

Daly City, CA • Graduated within the top 10% of high school class • Maintained a GPA above 3.50 throughout all four years • Received.