Jasdeep Brar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Set up and administered user accounts and system assets, through Azure AD, Active Directory and Google Workspace.
• Engaged in employee onboarding and offboarding process, including setting up user accounts, permissions and providing hardware.
• Setup and supported all Microsoft 365 applications (SharePoint, Word, Excel, OneBook, Outlook, PowerPoint).
• Installed and maintained hardware or exchanged defective components on servers and desktops.
• Maintained hardware and software inventory, including software licenses (MS365, Adobe, GWS) and hardware.
• Handled, reimaged and deployed Windows 10 machines, Android and iOS devices to different clients.

Brampton, Ontario, Canada

• Took incoming phone-calls and emails from clients experiencing technical issues.
• Assisted clients with software installation, hardware maintenance and troubleshooting.
• Assembled, categorized, and helped maintain a database of information for client and team use.
• Assisted clients with use of basic and complex technology remotely.
• Configured and installed peripherals devices (iPhones, printers, mouse, keyboard) for users.
• Maintained, updated, and resolved all client incidents within the SLA requirement time.

Halton Hills, Ontario, Canada

• Analysed sales goals to prepare weekly and monthly budget.
• Managed and maintained sales databases from previous years to prepare current years sales goals.
• Trained specialists on how to use new portable POS/inventory devices.
• Took initiative to become one of the leaders during inventory count.
• Actively recruited and trained new hires and reduced employee turnover from previous years.

Halton Hills, Ontario, Canada

• Trained newly hired associates on how to operate Gap’s POS cash register
• Volunteered to be first point of contact whenever troubleshooting is required to fix the cash registers.
• Maintained a thorough knowledge of store merchandise, promotions and changes in technology provided by head office.
• Dealt with any customer complaints or queries regarding Gap promotions sent via email.
• Responsible for solving any customer complaints with products or payment.
• Responsible for ordering store supplies and securing shipments containing store products and supplies.