Jasdeep Brar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

•Set up and administered user accounts and system assets, through Azure AD, Active Directory and Google Workspace. •Engaged in employee onboarding and offboarding process, including setting up user accounts, permissions and providing hardware. •Setup and supported all Microsoft 365 applications (SharePoint, Word, Excel, OneBook, Outlook, PowerPoint). •Installed and maintained hardware or exchanged defective components on servers and desktops. •Maintained hardware and software inventory, including software licenses (MS365, Adobe, GWS) and hardware. •Handled, reimaged and deployed Windows 10 machines, Android and iOS devices to different clients. •Ensured all new and existing users are enrolled in MFA via Authenticator application. •Used Microsoft Intune to deploy, enroll and manage devices. •Performed network troubleshooting and maintenance remotely and on-site. •Performed and maintained server and user backups daily.

Brampton, Ontario, Canada

•Took incoming phone-calls and emails from clients experiencing technical issues. •Assisted clients with software installation, hardware maintenance and troubleshooting. •Assembled, categorized, and helped maintain a database of information for client and team use. •Assisted clients with use of basic and complex technology remotely. •Configured and installed peripherals devices (iPhones, printers, mouse, keyboard) for users. •Maintained, updated, and resolved all client incidents within the SLA requirement time. •Correctly identified tickets that require escalation when needed. •Created and resolved highest number of tickets amongst all coop students. •Performed network troubleshooting for clients unable to connect to the network and/or VPN. •Assisted with identifying root causes for client technology issues to prevent/reduce future incidents.

Halton Hills, Ontario, Canada

•Analysed sales goals to prepare weekly and monthly budget.•Managed and maintained sales databases from previous years to prepare current years sales goals.•Trained specialists on how to use new portable POS/inventory devices.•Took initiative to become one of the leaders during inventory count.•Actively recruited and trained new hires and reduced employee turnover from previous years.

Halton Hills, Ontario, Canada

•Trained newly hired associates on how to operate Gap’s POS cash register•Volunteered to be first point of contact whenever troubleshooting is required to fix the cash registers.•Maintained a thorough knowledge of store merchandise, promotions and changes in technology provided by head office.•Dealt with any customer complaints or queries regarding Gap promotions sent via email.•Responsible for solving any customer complaints with products or payment.•Responsible for ordering store supplies and securing shipments containing store products and supplies.