Brashawna D. Email & Phone Number

Carmel, Indiana, United States

- Reviewed received claims documentation to confirm if the claim needed additional information or could move forward- Corresponded with members to send at least 20 denial or payment letters regarding the outcomes of claims a day- Corrected claims that were input incorrectly or were missing key information to continue the claims process

Carmel, Indiana, United States

- Trained colleagues to adhere to updated company policies and procedures- Created Standard Operating Procedure documents so colleagues adhered to proper procedures- Delegated tasks to team members to make sure operations are running smoothly- Identified key process improvements to aid team in being able to process new and incoming claim information more.

Carmel, Indiana, United States

- Retrieved customer communications via Salesforce to efficiently gather claim information for input and process at least 30 cases a day- Handled stages of claims entry including attaching documentation to member’s profile and creating claims with the information given- Compiled information sent from United Health Care and members to input sensitive data

Bloomington, Indiana, United States

- Connected with clients to provide nutritional support- Coordinated with the housing team to aid clients in applying for financial support through completing Internal Referrals with clients.- Distributed surveys to gauge client needs and evaluate program services.- Programmed a nutritional support service for clients who lack transportation.- Planned.

Bloomington, Indiana, United States

- Conversed with incoming students and parents about campus life and any questions provided.- Organized and logged packages for residents to provide a safe and efficient space for retrieving mail and other services.- Distributed and recorded necessary information to students and staff in case of important notices.- Answered phone calls from other faculty.

Bloomington, Indiana, United States

- Provided resources to students to better connect them to campus life.- Empathized with students and staff members in times of need.- Supported and supervising students during the academic year to provide them with a welcoming environment.- Kept track of sensitive student information.- Utilized conflict resolution skills to deescalate hostile student.

Bloomington, Indiana, United States

-Mentored students in adjusting to university life- Created events catering to student needs - Collaborated on team building activities for staff- Facilitated group discussions with students and staff members

Plainfield, Indiana, United States

Provided customers with a pleasant experience by offering assistance.Aided customers in finding what they need to enhance their shopping experience.Handled cash while interacting with customers.