• Gathered, organised, and evaluated relevant information, such as vendor contracts, and EHR system specifications.• Collaborated on stages of systems development life cycle.• Communicated with internal and external stakeholders and conducting interviews as necessary to understand current practices and determine possible areas for improvement.• Performed technical tasks such as creating business requirements documents and user training manuals.

• Reduced manual work of clients by 90% through analysing and evaluating AS-IS business models organisation-wide and by collecting qualitative quantitative data to support them• Supported client strategic mission and objectives through structure and preparation of TO-BE frameworks defining future state of client organisation• Prepared workflow models, process flow diagram, performed GAP Analysis, and designed wireframes for different project phases• Planned out new system for… Show more • Reduced manual work of clients by 90% through analysing and evaluating AS-IS business models organisation-wide and by collecting qualitative quantitative data to support them• Supported client strategic mission and objectives through structure and preparation of TO-BE frameworks defining future state of client organisation• Prepared workflow models, process flow diagram, performed GAP Analysis, and designed wireframes for different project phases• Planned out new system for implementation through creation of data flow diagrams (DFD), Unified Modelling Language (UML) diagrams like case diagram and activity diagram• Pitched curated recommendations with supporting data that formulated various logical business cases solutions• Supported cross-functional platforms through liaising between clients and 3rd party vendors at various geographies for solution integration• Built Power BI reports to visualise data and publish to Power BI, using software with Data Analysis Expressions (DAX) for report development, KPI, and charts for various organisations and departments• Created test cases, test scenarios and organised UAT (User Acceptance Testing) with UAT stakeholders• Served as conduit between customer community and software development team through which requirements flow, facilitating direct dialogue between customers and technical resources where appropriate or required• Created data dictionary, glossary, user help documentation, supporting documents for application• Developed and delivered user training, including training documentation, earning positive user feedback Show less

• Worked with Subject Matter Experts (SMEs) to develop unique perspectives and insights for clients• Developed wireframes for new website designs• Communicated with customers, employees and other individuals to answer questions and explaininformation• Worked closely with software development and testing team members to design and developrobust solutions to meet client requirements for functionality, scalability and performance