Brian Rath Email & Phone Number

United States

• Monitor work flow and serve as a liaison between Item Processing & Deposit Services unit and management.•Research and resolve routine internal and external customer issues and escalations.•Assist with production work on an as needed basis.•Identify opportunities and assist with implementation of approved process improvement efforts.•Resolve escalations received via team’s email box.•Train new employees. Develop job aids and training videos to improve the onboarding process.•Reconcile the general ledger.

Buffalo, New York, United States

• Investigate complex debit card fraud disputes, decisioning claims once all pre-arb documents received from merchants are evaluated and account activity has been analyzed.•Resolve escalations received via team’s email box.•Train new employees. Develop job aids and training videos to improve the onboarding process.•Monitor volumes and pipeline tracking for debit card fraud team. •Assign daily work to team members. •Cover group leader’s responsibilities when he’s out of office.

Buffalo, New York, United States

•Scored an “Exceptional Performance” on my 2021 year end review.•Train new employees. Develop job aids and training videos to improve the onboarding process.•Investigate complex debit card fraud disputes, decisioning claims once all pre-arb documents received from merchants are evaluated and account activity has been analyzed.

Buffalo, New York, United States

•Scored an “Exceptional Performance” on my 2019 year end review, with 106% productivity.•Processed fraud, non-fraud and ACH disputes, adhering to all Reg E guidelines.•Assisted co-workers with complex claims, procedural explanations, and troubleshooting errors.•Cross-trained on ACH dispute team: processed claims, functioned the business report daily and ran reports.•Selected to join DMA testing project, where program scripts are tested prior to software updates.•Escalated chronic disputers to team leads for account review.

Buffalo-Niagara Falls Area

•Processed payments for school taxes according to account specifications for Lockbox customers.

Caribbean, Canada, Alaska

Cruise ship musician. Contracts with Carnival, Royal Caribbean and Norwegian. Singer/guitarist.