William Bratz Email & Phone Number

San Francisco, CA, US

Los Altos, California, United States

- Integrate with the system's lean management system and daily engagement system (DES) in coaching leaders, leading designing or improvement work and in managing deployment of standards.- In collaboration with operational and physician leaders provide thought leadership in the development andimplementation strategy to achieve patient experience practices.

Pleasanton, CA

• Coaching departments on lean methodologies. Coaching sessions focus on enhancing communication between staff, reducing waste, heightening member service, and improving workflows
• Organizing and co-facilitating Kaiser Pleasanton’s Voice of the Site workshops. These workshops are designed to yield feedback from staff and leverage their insights to improve site operations
• Project managing Language Line interpreter services initiative. Leading training programs for managers & staff, overseeing distribution of educational resources, and ensuring the seamless implementation of new.
• Coordinating annual flu clinic program. Interviewing applicants, organizing staff coverage, designing promotional materials, and generating reports regarding member vaccination rates
• Collaborating with multiple directors and physicians to assist with the running of committees promoting diversity, family violence prevention, and staff wellness activities

Riverside, California

• Facilitating service-orientated workshops for doctors and staff across a multitude of departments aimed at enhancing the member experience
• Generating detailed reports for managers and senior leadership utilizing regional ASQ and MAPPS member survey data.
• Conducting video coaching sessions with receptionists and providing detailed feedback on opportunities for cultivating better service
• Acting as local Rounding Plus administrator, supporting managers to ensure timely and accurate rounding on both staff and patients
• Producing supplemental training materials for managers to promote and foster superior service amongst their teams

San Francisco

Managing the on-boarding of residents & fellows by initiating end-user systems access, conducting orientation, and scheduling software trainingProject managing mock audits from the regional accreditation officeWorking in tandem with a multitude of program directors at all organizational levels to manage issues arising with residents and fellows Providing.

San Francisco Bay Area

Responsible for providing effective, proactive and responsive recruitment consultative services to the hiring managers.Experienced in recruitment of salaried and hourly, management, technical, professional and hard to fill positions.Recruitment planning, sourcing (cold calling, networking, etc) resume evaluation, candidate assessment and referral, and.

San Francisco Bay Area

Counseled 40+ medical providers on internal litigation procedures to establish strategies for depositions and arbitrations Reduced intern on-boarding time frame by 25% after vetting internal procedures and championing adoption of online resourcesProject managed all aspects of biannual Professional Liability Conference: editing presentations, vendor.

Japan

Selected via the Embassy of Japan to participate as a member of one of Japan’s largest cultural exchange programs (JET), run by 3 Japanese government ministries. Acted as the only non-Japanese English teacher and educational coordinator at a senior public high school. Developed & implemented 4 semester-long courses targeted at enhancing oral communication.

San Francisco Bay Area

Identified qualified applicants by sourcing and screening from regional applicant pools using internal ATS and Taleo, conducted candidate interviews, established relationships with numerous hiring managers, checked references, and initiated background screenings, etc... Recruited qualified applicants at multiple colleges and job fairs to increase pipeline.

San Francisco Bay Area

Facilitated on-boarding sessions with up to 15 new hires in a given week Transitioned employees into Kaiser Permanente across multiple medical centers: background checks, drug testing, tax formsActed as a liaison for numerous departments, ensuring timely assimilation of new hires from position acceptance to initial orientationEducated managers and.

San Francisco Bay Area

Developed and stewarded strategic media plans for Chevron-Texaco alongside analystsDrafted purchasing guidelines for television and radio buys Prepared media recommendations and wrote annual plan presentations Monitored progress of online campaigns Compiled and analyzed marketing media dataMet with sales representatives and vendors to discuss potential.

San Francisco Bay Area

Formulated, implemented, and tracked strategic Spot TV & Radio buys alongside negotiatorsStewarded media buys based upon client-specific guidelines Monitored billing activities, reconciled invoices, issued credit letters, and provide periodic budgetary analysisPrepared client presentations for regional automotive dealer meetingsFostered positive working.

Bachelor Of Arts (B.A.), Broadcast Journalism

Education record

Activities and Societies: Computer Literacy Instructor, Public Speaking Team