Updating procedures and articles on software and processes for clients and areas of interest.Creating or updating scripts, with the aim of creating explanatory tutorials for the company and client.Responding to requests for medium-complexity calls directed by the team or management, through a platform, according to demand, with the aim of solving the problems presented.Making initial contact with the client, to open, prioritize calls, questions, simple and advanced configuration, incidents and problems, through a platform, with the aim of starting the call process.Making contact with helpdesk, digital, VOIP and SMS providers, via email or chat, with the aim of clarifying doubts.

Conducting a wireless site survey for identification and optimization wireless network inside truck production facilities and factory administrative offices.Development of the disaster recovery plan with the aim of creating processes and activities to be carried out for the recovery of company datacenters in the event of a catastrophe and total loss ofIT infrastructure.Participation in the project to restructure fixed and mobile telephony, which had as its goal the reorganization of the internal branches by area and position of the employee, which resulted in the reduction of expenses with calls.Collaboration in the implementation of a new remote connection system via VPN (IPass) at the Juiz de Fora factory with support from the headquarters Germany.

Handling low and medium complexity calls, working on opening, prioritizing, handling and resolving problems and incidents, involving software and equipment through a platform.Providing support for systems developed by the organization, identifying failures or incidents reported by users and directing them to the software development sector, through calls.Development and updating of procedures and processes for using software, through manuals, tutorials and articles.Installation and configuration of wired and wireless networks.Service and technical support for users in person, by telephone, remote access, email and chat.Installation and configuration of computers running on Windows.Basic management of commercial automation servers in Linux.Support for commercial automation systems and equipment, POS (Points of Sale), fiscal printers, scales, scanners and price consultation terminals.Contact, opening and monitoring calls with telecom, commercial automation and printing outsourcing providers.

Development of software for commercial automation, in the Delphi language with the database in MySQL.Provision of support to users of the systems that I developed, by telephone, chat and remote connection.Corrective maintenance on the company's website, which was developed in PHP using the MySQL database.

I carried out the development of software in Delphi language, for the evaluation of posture in ergonomics, which was used in a project of the Faculdade de Engenharia da UFJF and financed by the Fundação de Amparo à Pesquisa do Estado de Minas Gerais.