Kevin Braun Email & Phone Number

1745 Shea Center Blvd, Highlands Ranch, CO

Denver, CO

Provide telephone and local support for desktops and notebook systems using Windows XP and Windows 7. Install and maintain Office 2003-2010 and Lotus Notes clients as well as additional software packages. Maintain chairside computer systems and process repairs and replacements as needed. Configure new PCs and printers for end users. Trouble shoot PCs at.

• Monitor 40,000 + e-mails daily using Mimesweeper for SMTP.
• Administer IVR phone system using Interactive Intelligence (I3) platform.
• Microsoft Windows XP/2000/2003/2007 administration and technical support for 75+ users.
• Train users on use of Windows 2000/XP, Microsoft Office Suite 2003-2007, Internet Explorer and custom software specific for the securities industry.
• Microsoft Exchange 2003 Administrator in multi-site configuration.
• Maintain 200+ node local LAN and ensure connectivity to corporate WAN.

• Analyzed web server log files for commercial web site using WebTrends Enterprise Suite 5.5, WebTrends Analysis Suite 7.0 and WebTrends E-Business Reporting Center 4.0 to determine activity of a dynamic web site using.
• Provided training for end users on proper interpretation of WebTrends Reporting Center 4.0 results.
• Assisted in the maintenance and upgrade of 100+ Windows 2000 Professional notebooks including software upgrades and registry adjustments.

Performed maintenance and upgrade of 150+ workstations and notebooks on a daily basis including Mac Systems.Supervised and assisted three desktop technicians in daily operations of network administration and desktop support. Built, maintained and performed trouble shooting for 40+ Compaq Proliant Windows NT 4.0 Servers.Microsoft Exchange 5.5 E-mail.

Supervised daily operations of computer repair and upgrade center. Supervised 5 other full and part time technicians in upgrades center. Assisted customers in a help desk capacity with software and hardware problems. Provided phone support for customers with software and computer hardware problems. Repaired and upgraded PCs, notebooks and printers..

Highlands Ranch, CO

Supervised daily operations of the Computer Upgrades Center including managing 5 other full and part time computer technicians. Supervised 20+ computer sales people while holding position of Computer Sales Lead. Upgraded, trouble shooting and repair of personal computers. Retail sales of desktop/notebook computers and accessories. Installed and configured.

Assisted in housing and conference services as a Conference Aide. Supervised daily operations of Residence Hall office after 5 p.m. and on weekends. Developed monthly work schedule for 6 other information clerks. Instructed residence hall students in Macintosh lab and maintained computer equipment. Supervised 12 student employees in evening operations of.