Kevin Braun Email & Phone Number

Denver, Co, Us

1745 Shea Center Blvd, Highlands Ranch, Co

Denver, Co

Provide telephone and local support for desktops and notebook systems using Windows XP and Windows 7. Install and maintain Office 2003-2010 and Lotus Notes clients as well as additional software packages. Maintain chairside computer systems and process repairs and replacements as needed. Configure new PCs and printers for end users. Trouble shoot PCs at over 400 locations throughout western United States.

• Monitor 40,000 + e-mails daily using Mimesweeper for SMTP.• Administer IVR phone system using Interactive Intelligence (I3) platform.• Microsoft Windows XP/2000/2003/2007 administration and technical support for 75+ users.• Train users on use of Windows 2000/XP, Microsoft Office Suite 2003-2007, Internet Explorer and custom software specific for the securities industry.• Microsoft Exchange 2003 Administrator in multi-site configuration.• Maintain 200+ node local LAN and ensure connectivity to corporate WAN.• Maintain Kixtart logon script for all North American offices to automate drive mappings and other functionalities.• Provided support to technicians in other sites in troubleshooting various network and workstation issues.• Provide training and support to subordinates.• Provide 24/7 support of servers, network and end users.• Worked support tickets as assigned by HEAT helpdesk system.• Provide support for 15 users in San Francisco and Glendale, CA offices.

• Analyzed web server log files for commercial web site using WebTrends Enterprise Suite 5.5, WebTrends Analysis Suite 7.0 and WebTrends E-Business Reporting Center 4.0 to determine activity of a dynamic web site using URL Parameter Analysis, URL Search and Replace, Advertising Statistics and Content Group Analysis. • Provided training for end users on proper interpretation of WebTrends Reporting Center 4.0 results.• Assisted in the maintenance and upgrade of 100+ Windows 2000 Professional notebooks including software upgrades and registry adjustments.

Performed maintenance and upgrade of 150+ workstations and notebooks on a daily basis including Mac Systems.Supervised and assisted three desktop technicians in daily operations of network administration and desktop support. Built, maintained and performed trouble shooting for 40+ Compaq Proliant Windows NT 4.0 Servers.Microsoft Exchange 5.5 E-mail administrator (built and maintained system).Designed and maintained three tier Anti-virus solution for Corporate Network, Corporate and client e-mail systems using Symantec Norton Anti-virus suite).Maintained DNS administration and registration (through InterNIC or NetSol) for 60+ domains on 4 domain name servers using BIND 8.3 and BIND for NT.Primary contact responsible for purchasing ½ to 1 million dollars per year of workstations, notebooks, accessories, memory and software from multiple vendors.Responsible for processing warranties and returns of defective workstations, servers and notebooks.Maintained 140+ user, multi-domain LAN on WinNT 4.0 Network using Microsoft DHCP and WINS.; Provided phone based support for dial-up clients as part of ISP functionality in configuring Windows dial-up networking and POP e-mail configuration for Outlook, Outlook Express and Netscape Mail. Installed and maintained high availability web server network using F5 BigIP load balancing and NetIQ Appmanager monitoring system.Webmaster for 20+ client websites using MS IIS4 and Apache on Compaq Proliant Servers in a clustered environment.Maintained backup system for entire company consisting of 40+ servers at approximately 300GB of data per week using Computer Associates Arcserve Backup 6.61IT and 15 tape DLT 70 jukebox.Used WebTrends Enterprise Suite 5.5c to analyze web server log files and created corresponding websites for 4 web servers and over 20 websites.Provided 24/7 Support of servers, end users and network while on Pager Duty (monthly rotating cycle).

Supervised daily operations of computer repair and upgrade center. Supervised 5 other full and part time technicians in upgrades center. Assisted customers in a help desk capacity with software and hardware problems. Provided phone support for customers with software and computer hardware problems. Repaired and upgraded PCs, notebooks and printers. Installed and configured software including Windows 95, 98 and NT operating systems, Microsoft Office Suite, Symantec Norton Anti-virus and other assorted programs. Repaired, upgraded or constructed over 1000 desktop/notebook systems in 9 month

Highlands Ranch, Co

Supervised daily operations of the Computer Upgrades Center including managing 5 other full and part time computer technicians. Supervised 20+ computer sales people while holding position of Computer Sales Lead. Upgraded, trouble shooting and repair of personal computers. Retail sales of desktop/notebook computers and accessories. Installed and configured software including Windows 3.11, 95, 98 and NT operating systems, Microsoft Office Suite and other assorted programs.

Assisted in housing and conference services as a Conference Aide. Supervised daily operations of Residence Hall office after 5 p.m. and on weekends. Developed monthly work schedule for 6 other information clerks. Instructed residence hall students in Macintosh lab and maintained computer equipment. Supervised 12 student employees in evening operations of dining room. Supervised 10 student employees in daily and weekend operations of Residence Hall office.