Braxton Barnes Email & Phone Number

Managed Support tickets and Provided High Quality and Timely responses and resolutions, for an environment with over 500+ End users. Created and Managed User and Service Accounts in Active Directory and Entra ID. Managed Licensing and Accounts in Office 365.Managed and Maintained End User Hardware.Created and Managed several service VMs and Docker Stacks. - Log Aggregation, SEIM Tools, Network Monitoring Tools, and Identity Providers. Monitored, Managed and Maintained network infrastructure. - Managed Meraki Access Points- Dell Switches- Cisco Switches- SonicWALL Firewall- Created and managed VLANs.

St George, Utah, United States

Created custom security roles and reduced unnecessary licensing, resulting in a savings of over 50% of total license costs.Managed accounts and security for over 300 users in an active ERP Environment. Provided end user support for a Dynamics ERP Environment.Lead project implementation for Contract Lifecycle Management System.

St George, Utah, United States

Lead the setup and maintenance of security and testing for a new ERP (Enterprise Resource Planning) Integration. Implemented over 300 active user accounts in a live ERP Environment.

St George, Utah, United States

Managed, responded to, and resolved support requests for over 300 end users, and provided quality support and service to over 100 support requests every week. Managed and maintained multiple Virtual Machines that hosted several different services. Created, managed and maintained network cables and connections for multiple buildings.

Learned the company policies and procedures in order to provide quality support to end users.

St George, Utah, United States

Managed the register, trained new employees, and provided excellent customer service to thousands of customers every week.