Braxton Heaps Email & Phone Number

As an experienced IT Support Professional with over seven years in IT and customer support roles, I specialize in systems administration, troubleshooting, and enhancing service delivery. My passion for continuous learning and drive to gain more experience have fueled my adaptability in new situations and my ability to quickly acquire new skills.I thrive in dynamic environments where I can tackle complex technical issues and contribute to seamless IT operations. My commitment to professional growth is reflected in my proactive approach to staying updated with the latest industry trends and technologies. Whether working independently or as part of a team, I consistently strive to exceed expectations and deliver exceptional support.Most recently, I served as an Internal IT Helpdesk Specialist at Waterford.org, where I managed over 200 IT support tickets monthly and achieved a 95.8% customer satisfaction rate. My role involved diagnosing and resolving complex technical issues, implementing streamlined processes, and collaborating with IT teams to enhance system reliability and performance.I am proficient in managing enterprise administration tools like Active Directory, Azure, and VMware, and skilled in supporting collaboration tools such as Zoom, Slack, and Google Workspace. My technical expertise spans Windows, macOS, and Linux platforms, ensuring seamless operations and timely resolutions to complex technical issues.Holding a CompTIA A+ certification and pursuing CompTIA Network+, I am committed to continuous learning and professional development. My key strengths include effective problem-solving, process optimization, and strong communication skills, which enable me to improve service delivery and foster team collaboration.I am passionate about leveraging my skills to support organizational goals and drive technological innovations. Let's connect and explore how I can contribute to your IT initiatives!