Braxton Smith Email & Phone Number

Logan, Ut, Us

Logan, Ut, Us

Logan, Utah, United States

Logan, Utah, United States

Creating strategic plans on a monthly and quarterly basis to adapt to potential changes and exceed desired KPIs, including sold/install actuals to target, cross-sale growth, and maintaining high CSAT scores.Managed the moves revenue inbound team and the moves field priority team between Nov 23 and Jan 24, with entirely different focuses while still exceeding performance on my revenue team and fostering collaboration and efficiency growth on the tech lines. Pilot new structures that simplify processes, allowing the user and customer experience to benefit, including email receipts, move 2nd look, and call flow restructuring.Created the new standard for inbound moves teams by increasing revenue per call target from $110 to $162 Month-over-month. Completed 2023 with the highest revenue installed ($910,000 from Jun 2023 – Nov 2023) and cross-sale leads generated department-wide, winning President’s Club incentive competition company-wide. Established a culture and mindset of extreme ownership and “one call resolution”, bringing overall CSAT scores from 3.9 in May of 2023 to 4.7 YTD.

Logan, Utah, United States

Leading and managing the weekly and monthly operations of a revenue-generating inbound team ranging from 15-25 specialists. Leading and managing the performance of a team of 15 specialists without a performance specialist for three consecutive months. Outlier management for specialists not meeting expectations from a behavioral standpoint and correlating KPIs.

Logan, Utah, United States

Collaborated with TELUS leadership to guide and support their agents in handling customer loyalty questions and scenarios related to TELUS-Vivint Canadian customers.​Conducted analyses by pulling calls from the TELUS support line to Vivint to determine the reasons behind their escalation to Vivint and identify areas for improvement.​Provided comprehensive training and knowledge resources to equip TELUS agents with the necessary skills and information to address customer questions and resolve issues effectively.

Logan, Utah, United States

Collaborated with training/onboarding, QA, and frontline operational leadership to ensure consistent performance standards and behaviors, exceeding the revenue per call target of $10, with most trainees reaching $30/call. Developed a culture of a high-performing and winning training team, leading employee attrition to be at 7% for Q4 of 2023 and Q1 of 2024. Developed new-hire coaches in Lindon and Logan locations to become team leaders. Helped 5 coaches become performance specialists and team leaders within 4 months.

Logan, Utah, United States

Retain customers who have expressed an interest in canceling their service, using various correct strategies to identify and address their concerns and needs.Identifying customer needs and offering solutions that meet those needs, tailoring the customer's situation to identify the right products and services to suit their needs best and solve their issue.Building relationships with customers, using active listening skills and empathy to understand their concerns and build trust and value in the offers.Led a subdivided team as Team Captain for three months, overseeing and guiding team members to achieve improved KPIs, including insurance leads and revenue generated

Salina, Utah, United States

Assist the delivery driver in unloading packages off of the delivery truck. Deliver packages to customers' homes or businesses, following routes and schedules. Ensure packages are delivered to the correct addresses and obtain signatures as required.Provide excellent customer service, answering any questions customers may have and resolving any issues that arise.Operate a hand truck to move packages from the truck to the customers' desired location.Adhere to all safety regulations and procedures.Perform other responsibilities and tasks as assigned by the delivery driver.

Concepcion, Biobío Region, Chile

Trained new and less experienced missionaries on how to work effectively.Mission Office: Resolved technical and logistical problems for the mission, including: arranging housing and travel plans, managing missionary technology devices, and compliance of legal immigrant processes and requirements.Trained missionaries and mission leaders across southern Chile on effective strategies to achieve weekly and monthly goals, resulting in increased productivity and success.