• Interact with clients and team as required• Design and implement client websites/templates, site architecture, and user interface • Design and implement new features, enhancements, and content of existing websites• Create and update reusable code libraries to streamline WordPress development cycle• Support, extend, and/or enhance existing code• Ensure that "go-live" deadlines for all sites are met• Maintain existing sites• Facilitate client WordPress training, site documentation, and maintenance• Document technical and functional specifications• Write clean, well-documented code

• Provide a full range of desktop support functions for a large user environment including the support of desktops, laptops, printers, etc.• Working with different Operating Systems (OS) such as Windows, MacOS, and IOS• Imaging, installation, and deployment of different devices (Phones, laptops, etc.)• Develop and update SOPs (Standard Operating Procedures) as additional support for users and technicians• Attend to user’s needs by answering any questions users may have and providing additional company approvedhardware/software user may request in a timely fashion.• Follow company procedures by creating, closing, and assigning tickets using JIRA Datacenter to effectively documentissues and resolutions• Ticket manager – monitoring the ticket queue within JIRA Datacenter, notifying the user that their ticket wasreceived, resolving the ticket if possible, or assigning it to the appropriate technician/department, ensuring no ticketgoes unanswered, and to keep users updated on their ticket status• Manage conference rooms by coordinating with users to designate specific dates and times of room usage, preppingrooms before and after each conference, and keeping equipment up to date• Coordinate with other IT departments to resolve issues (Cyber security personnel, network admins, etc.)

• Transfer data between phones and tablets• Troubleshoot issues with devices such as phones, tablets, jetpacks, etc. • Assist customers with purchases, technical issues, and other questions • Understand data plans and merchandise in order to provide customers with quick and thorough knowledge • Preform opening/closing procedures (unlocking/locking doors, counting cash, inventory counts, etc)

• Responsible for receiving and unloading merchandise, shipping orders and marking them with codes to be identified, stocking shelves and assisting customers with placing orders• Locate merchandise to meet picking tickets• Label various types of inventory• Follow loading and safety procedures• Ensure maintenance of adequate stock levels• Ensure proper loading and safety procedures are followed at all times

• Managed daily operations of the bookstore • Quickly assessed the needs of customers • Managed student accounts• Oversaw the daily operations of the bookstore• Maintained book/literature database• Performed daily accounting duties• Provided outstanding customer service by being professional at all times and going above and beyond to assist customers• Fulfilled receptionist duties - answered phones, greeted customers and sent follow-up emails

• Shadowed human exploration management during ISS crew resupply missions• Shadowed IT personnel • Served as exhibitor in NASA’s Apollo 50th Anniversary events at NASA HQ• Assisted in human spaceflight messaging for various outreach events• Performed routine operation tests in the Space Operations Center (SOC) to ensure effective communication with astronauts aboard the ISS• Used Office 365 Phase II planning in software testing and upgrades