Braxton Hyde Email and Phone Number

- Lead client's product onboarding experience, adoption, and expansion across a range of relationships- Be the customers’ guide through the entire post-sales journey, and advocate in influencing product roadmap and improvements- Advise the customer on their platform adoption, their deployment of best practices using tools such as the Best Practice Assessment and partnering with Professional Services and Enablement on delivering on some of the services like security optimization and identifying training opportunities for their teams- Identify risks to customers’ subscription and service renewals on an ongoing basis and collaborate with internal teams to remediate client concerns and ensure renewal readiness- Proactively engage Customer Support and Engineering to monitor and resolve complex technical issues- Identify and escalate risks and issues to the customer and Support team to achieve client success- Advise the customer on their platform adoption, their deployment of best practices using tools such as the Best Practice Assessment and partnering with Professional Services and Enablement on delivering on some of the services like security optimization and identifying training opportunities for their teams- Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new service and product opportunities for the account team

Layer 7 Inspection Platform & Stability

Serve as an escalation point to further troubleshoot/reproduce complex issues and if needed, open tasks with software development. Act as a technical resource in a team environment. Mentor new engineers to ensure their success in building strong technical skills and at times, their soft skills.Involve and work with the customer’s account team (account managers/sales engineers) to provide the best support experience possible.

Troubleshoot, configure, and provide Root Cause Analysis.- Firewalls- Panorama - Dedicated Log CollectorsMentor new engineers in order to build solid technical and soft skills. Provide guidance on active issues in order to drive resolution.Involve and work with the customer’s account team (account managers/sales engineers) to provide the best support experience possible.

Troubleshoot, configure, and debug (RCA) Check Point VPN technologies such as: IPSec Site-to-Site, Remote Access, Mobile Access, and Reverse Proxy. Authentication protocols such as: RADIUS, LDAP, TACACS+, and MFA. Identity Awareness integration using Windows Servers (Active Directory) and Check Point’s Identity Collector.Collaborate with software development in order further troubleshoot complex issues. Provide Root Cause Analysis (RCA).Mentor new engineers in order to build solid technical and soft skills. Provide guidance on active issues in order to drive resolution.

Troubleshoot and configure all blades/firewall features related to Network Security: IPS, IDS, DLP, Anti-Virus, Anti-Bot, SSL Decryption/Proxy, Certificates, Log Analysis, patching latest CVEs, False-Positives, Application Security Policies ect. VPN solutions: IPSec Site-to-Site, Remote Access, Mobile Access, Reverse Proxy. Authentication protocols such as: RADIUS, LDAP, TACACS+, and MFA.