It Analyst
- Troubleshot and resolved hardware, software, and network issues for over 500 students and teachers, ensuring smooth daily operations of school systems. Leveraged diagnostic tools and hands-on troubleshooting techniques to resolve issues with laptops, printers, and network connectivity, improving system uptime.- Collaborated with the network team to implement a school-wide network upgrade, replacing over 50 outdated Cisco phones, printers, and access points (APs). Conducted meticulous installation and testing, which boosted network efficiency by 40% and strengthened overall security by eliminating vulnerabilities from legacy equipment.- Secured 1,000+ devices by configuring Palo Alto VPN connections, increasing secure remote access.- Assisted in managing Active Directory (AD), creating and maintaining user profiles for over 600 users. Utilized AD to control access, reset passwords, and configure permissions, resulting in improved user account security and minimizing unauthorized access incidents.