Brayan Castillo Email & Phone Number

Fort Wayne, In, Us

Fort Wayne, Indiana, United States

•Lead program management of all new hire orientation, cross-training, & peer-training classes•Leverage Smartsheet to support training intake, scheduling, and tracking voice of customer data to improve new hire orientation experience•Ownership and maintenance of RPS Operations SharePoint site, including process documentation governance and delegation of all incoming requests to ensure timely responses in support of business partners•Collaborate with IT and HR resources to troubleshoot equipment/system access issues for all onboarding and training needs•Support of third-party vendor onboarding, training, and resource transition for enterprise-wide strategic sourcing project slated to save over $9 million in annual run rate expenseLincoln Financial Group is the marketing name for Lincoln National Corporation and its affiliates. LCN-6739235-062624

Fort Wayne, Indiana, United States

•Led due diligence, leadership recommendations & implementation of continuous improvement project to help streamline critical processes for call center, workforce management, & Verint teams•Assisted workforce management team in reviewing ServiceNow scheduling requests to ensure effective resource allocation and queue coverage•Collaborated with leadership in developing recruiting strategies to more effectively meet staffing needs•Assisted RPS Product in evaluation of nonqualified 457(f) & 409(A) book of business as part of Leadership Preparation Program stretch project

Fort Wayne, Indiana

•Registered patient information & health insurance billing (including Medicaid and Medicare)•Trained new technicians/interns in pharmacy operations & InterCom Plus system•Managed fulfillment functions such as full inventory counts, ordered medication supplies from vendors, & prevented the expiration of medication•Assisted with the pharmacy supervisor on workflow management to ensure prescriptions are moving through the stages in a timely manner

Fort Wayne, Indiana

•Assisted & facilitated in new hire orientation to 100-120 new employees every other week•Assisted in development workshops such as DiSC, Myers-Briggs, emotional intelligence, & conflict management•Revised & redesigned training guides for new hire orientation & development workshops•Job shadowed other departments such as talent acquisition, marketing, supply chain, & registration

Fort Wayne, Indiana

Through the Greater Fort Wayne Fellows program, I participated in: •A project-based internship•Personal development workshops•Community engagement opportunities•Networking events

Fort Wayne, Indiana

•Assisted & facilitated student retention & coaching workshops under the supervision of Student Success & Retention Coordinator•Implemented marketing initiatives for all projects coming out of the office of Student Success & Retention•Conducted surveys & utilized data to improve course content

Bachelor'S Degree, Organizational Leadership

Associate'S Degree, Business Administration