Brayan Reyes Email & Phone Number

At ELVTR, I develop and maintain strong relationships with students, ensuring they have a positive and engaging learning experience. I monitor curricula and course sequencing, and review instructor lessons and communications to keep everything aligned for optimal learning. I handle onboarding for students at the start of each course and foster community and connection for the duration of each course.I collaborate with multiple departments to enhance the student experience and provide support with tailored recommendations through video calls, chat, email, and phone calls. I complete reports and logs and actively work on gathering reviews for Google, Facebook, and Trustpilot to boost our online presence.In addition, I provide technical support for students as they get started with platforms like Google Classroom, Discord, and Zoom. I engage with feedback from surveys, offer personalized assistance when needed, and manage student queries through phone calls, emails, text messages, and Zoom meetings. My role involves multitasking with various administrative tools and applying a high level of initiative and creativity to continually improve the student journey.

Guadalajara, Mexico Metropolitan Area

During this time at HRPV Mexico, I worked remotely for Carolina Family Estate Planning in NC. I held a hybrid role as Lead Client Welcome Specialist and Client Success Coordinator. I supervised and trained a team of Client Welcome Specialists both remotely and in person, ensuring they were well-prepared to manage client interactions. My duties included scheduling meetings for potential, past, and current clients and handling warm leads from website traffic, incoming calls, and text messages.I followed up with prospective clients who missed or didn't schedule meetings, and I met with clients to review engagement agreements and privacy policies. I also helped develop processes for recurring tasks and kept databases and records up to date.In addition to managing will, trust, and probate intake cases, I assisted with client follow-ups, administrative tasks, and reports for new client intake. I communicated messages for attorneys and paralegals and provided personalized advice to clients, addressing their special needs and processing payments.

Guadalajara, Jalisco, Mexico

While working at Teleperformance on the AT&T Prepaid campaign, I focused on delivering high-quality customer service by adhering to company policies and consistently meeting service and time standards. I took the time to evaluate customer information, identify issues, and develop effective, tailored solutions. My role also involved troubleshooting technical issues related to mobile networks, where I provided guidance to resolve issues quickly. In addition, I addressed various customer inquiries about AT&T Prepaid accounts, helping them make informed decisions and enhancing their overall experience with the service.

Guadalajara, Jalisco, Mexico

As an English Teacher at Top Notch Academy, I enhanced student learning by optimizing various educational approaches and integrating innovative classroom activities. I cultivated strong relationships with students and their families, fostering a positive and supportive classroom community. My role also involved assessing student progress and effectively communicating these results to students and parents, ensuring a collaborative effort toward academic success.

High School Diploma

Completed my Highschool diploma at COBAEJ in Guadalajara, Jalisco.

Education record

Completed Partial High School in the U.S