Brayana Rodgers Email & Phone Number

Atlanta, Georgia, United States

Savannah, Georgia, United States

United States

Participated in a pilot program designed to increase contractor satisfaction and retention. Responsible for providing world-class customer service from start through re-deployment. Expected to ensure contract employees received superior support concerning all job-related questions, concerns, or issues.• Determined performance metrics utilized to measure success of program • Created standard operating procedures that would be used to complete daily task efficiently company wide• Acted as the main point of contact for contractor issues and concerns and served as the liaison between the contractor and recruiter.• Maintained thorough documentation on contract employees in applicant tracking system. • Utilized multiple databases to assist with candidate onboarding • Navigated Sterling and E-screen to pull background and drug test results • Established regular contractor service touchpoints: 1st day, 1st week, and every 30 days focusing on seeking feedback from contractor on satisfaction of the assignment and applicability of job match.• Assisted in benefits administration (i.e., answering basic benefits questions)• Maintained relationships with industry contacts to provide customer service, gain client knowledge, and obtain referrals and sales leads• Assisted with the Unemployment Process including claims and hearings• Assisted with Worker’s Compensation claims including education, providing direction and support to the injured employee, and assisted with identifying necessary alternate light duty locations or assignments.

Memphis, Tennessee, United States

Responsible for ensuring employee and customer needs are met. Ensured contract employees, clients, and the internal team received superior administrative, human resource, and customer service support. Acted as a liaison between the corporate office and the client regarding all HR concerns. Partnered with multiple Flextronics HR teams across the nation.• Managed timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft, Workday, and Kronos• Responsible for inputting new hires payroll selections into PeopleSoft • Assisted with Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)• Conducted weekly new start orientations • Processed new employee starts utilizing both PeopleSoft and Workday • Managed workers’ compensation claims with ESIS• Completed and ensure i9 and background compliance for all new starts• Sourced candidates using social media and other applicant tracking tools.• Processed and tracked backgrounds in Sterling for possible candidates• Ensured timely processing of Tax Credit Forms (WOTC)• Managed and communicated all pre-employment requirements• Traveled to streamline processes for other Flextronics accounts (South Carolina, New York, California etc.)• Daily meetings with Hiring manager for updates on candidates, on site issues, and data reports for payroll.• Maintained and updated multiple trackers daily (new starts, performance scorecards, candidate eligibility, and attrition trackers)• Conducted exit interviews for employees who have resigned

Memphis, Tennessee, United States

Worked closely with the marketing team to develop, implement, and execute marketing plans and strategies for the Breath of Life brands. Tasked with helping identify marketing trends and opportunities for growth by developing strategies, coordinating project activities, and participating in research efforts. Assembled and packaged ministry products. Developed and maintained partnerships with preferred vendors for marketing and branding collaborative relationships.• Designed and created marketing materials such as brochures and mailers by writing and formatting content and graphics• Maintained department calendar of upcoming marketing and promotional timelines for events and campaigns.• Assisted in scheduling department meetings, shoots and appointments as well as assisted in department correspondences.• Reviewed and executed large job orders to determine quantities to be printed, paper specifications, colors, and special printing instructions.