Brayan Fernando Alvarez Garcia Email & Phone Number

Guatemala City, Guatemala

Guatemala, Guatemala, Guatemala

During my time at monday.com, I specialized in creating custom work applications tailored to support any workflow. I developed applications that met specific operational requirements and optimized processes for various teams. Additionally, I customized boards, dashboards, and documents to ensure they perfectly suited the unique needs of each team, driving efficiency and enhancing collaboration across projects

Guatemala, Guatemala

In my role as an Insurance Claims Specialist, I was responsible for generating and disseminating vital information regarding insurance claims for a company based in Pennsylvania. I worked closely with various providers, ensuring strict adherence to HIPAA regulations while delivering full-spectrum customer service.I maintained a strong customer-oriented focus, prioritizing clear communication and efficient support throughout every interaction. My role required a high level of compliance and accuracy, contributing to the successful processing and resolution of claims, and ensuring client satisfaction.

Wtc - Guatemala City

As a Sourcing Specialist, I was responsible for identifying and attracting candidates for various positions within the BPO industry, ensuring their qualifications matched both business needs and specific job requirements. My role involved conducting extensive candidate searches, initiating contact with potential candidates, and maintaining engagement throughout the hiring process until successful onboarding.I leveraged ATS systems to streamline recruitment, conducted interviews, assigned English proficiency tests, and utilized social media research to identify top talent. My efforts helped secure candidates that aligned with our company’s objectives.

Guatemala City, Guatemala, Guatemala

As Customer Service Representative I delivered exceptional customer service by resolving inquiries, troubleshooting issues, and ensuring customer satisfaction across various communication channels.Consistently exceeded performance metrics, improving customer retention and generating positive feedback from clients.Demonstrated strong problem-solving skills, ensuring timely resolution of complex cases while maintaining professionalism and empathy.As Supervisor for New Hires, I led a team of 20 Customer Service Representatives, promoting collaboration and ensuring team and individual performance goals were met.Supervised and coached new hires, providing thorough training to support their onboarding and success within the account.Monitored performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.Regularly provided constructive feedback and conducted performance reviews to drive continuous development and align employee growth with company objectives.