Brayan Forcado Vega Email & Phone Number

•Provided support to end users with more difficult technical issues that required a greater level of attention and personalized care.•Maintained staff and student devices throughout a school district with Windows, MacOS, and Chrome OS devices in its fleet.•Planned and managed device deployments in an educational setting that served over one thousand students. •Escalated issues to level three support in important circumstances and after a considerable amount of time had been spent on the issue.•Provided training, mentorship, and assistance to incoming and existing level one technicians

•Provided Level 1 technical assistance to end users with hardware and software issues as well as basic network connectivity issues in a timely manner.•Escalated field team tickets to Level 2 support when outside of the scope of Level 1 support.•Assisted in device deployments in an educational setting.•Assisted in technology projects that ranged from imaging devices for new staff members to wiring and labeling technology carts for Chromebooks and iPads.

Detroit, Michigan, United States

•Support the local Receiving Manager to track and organize all tech inventory arriving on campus and communicate with the National team for any lost or missing items.•Ensure all instructional labs are in working order, including testing all learner computer equipment, installing new lab equipment, and troubleshooting devices as needed. •Assemble learner tech kits for distribution to learners who will continue to learn in a remote environment. •Set up the guest check-in station and troubleshoot any technical challenges with the devices and platform as needed.

•Eliminated miscommunication between management and team members by effectively and fluently conveying plans to Spanish speaking teammates•Performed general lawn maintenance and increased customer satisfaction•Remodeled landscapes by planting or removing trees and plants

•Food creation and preparation as well as maintaining cleanliness in compliance with ServSafe standards•Verified weekly inventory counts were 100% accurate through the Subway Inventory Portal•Ensured drawer cash counts at end of day•Supervised and trained new employees to maintain ServSafe standards

Comptia A+, End User Desktop Support

Education record