Brayan Forcado Vega Email & Phone Number

• Provided support to end users with more difficult technical issues that required a greater level of attention and personalized care.
• Maintained staff and student devices throughout a school district with Windows, MacOS, and Chrome OS devices in its fleet.
• Planned and managed device deployments in an educational setting that served over one thousand students.
• Escalated issues to level three support in important circumstances and after a considerable amount of time had been spent on the issue.
• Provided training, mentorship, and assistance to incoming and existing level one technicians

• Provided Level 1 technical assistance to end users with hardware and software issues as well as basic network connectivity issues in a timely manner.
• Escalated field team tickets to Level 2 support when outside of the scope of Level 1 support.
• Assisted in device deployments in an educational setting.
• Assisted in technology projects that ranged from imaging devices for new staff members to wiring and labeling technology carts for Chromebooks and iPads.

Detroit, Michigan, United States

• Support the local Receiving Manager to track and organize all tech inventory arriving on campus and communicate with the National team for any lost or missing items.
• Ensure all instructional labs are in working order, including testing all learner computer equipment, installing new lab equipment, and troubleshooting devices as needed.
• Assemble learner tech kits for distribution to learners who will continue to learn in a remote environment.
• Set up the guest check-in station and troubleshoot any technical challenges with the devices and platform as needed.

• Eliminated miscommunication between management and team members by effectively and fluently conveying plans to Spanish speaking teammates
• Performed general lawn maintenance and increased customer satisfaction
• Remodeled landscapes by planting or removing trees and plants

• Food creation and preparation as well as maintaining cleanliness in compliance with ServSafe standards
• Verified weekly inventory counts were 100% accurate through the Subway Inventory Portal
• Ensured drawer cash counts at end of day
• Supervised and trained new employees to maintain ServSafe standards

Comptia A+, End User Desktop Support

Education record