Ben Bray Email and Phone Number

• Administer ongoing support for International expansion and large Domestic & International Clients with platform & product setup, maintenance, finance SME, EU PSD2 Solution, daily Client line of Credit management, special reporting and custom development • Perform monthly account tracking, planning, forecasting, and reporting for bank fees and sponsorship costs along with the financial management of $500/year of processing & product services and savings initiatives. • Manage operating and settlement cash reconciliation and inter-company loans for US, Canada and Europe regions; $3B/daily average across 90+ DDA’s in 14 currencies.• Created a Standard Operating Procedures manual used as a reference document, outlines details on technical integration/Platform specifications, Settlement Timing/Merchant Funding, Supported Currencies, Merchant Setup for BAMS Merchant Acquiring Solution platform

• Developed and implemented a systemic funding process for National e-Commerce clients accepting International payments with an annual volume of 20MM, that reduced funding timeframes from 6 days to 4 days.• Solidified Client relationships re-tooling e-Commerce deal qualification process, incorporating concurrent procedures and creating detailed checklists reducing timeframe from contract signing to merchant live date improving Client experience. • Administered technical/operational support during testing and certification of new First Data Processing Platforms, Front-Ends, Gateways & data enrichments from authorization to settlement; which guaranteed successful implementation and overall client experience.• Planned and executed compliance regulatory projects including Triple DES, Secured Socket Layer and EMV to ensure POS devices for over 100,000 Merchants of an Alliance Partner were made compliant by Association deadline to avoid merchant fines.• Facilitated over 60 First Data Merchant Statement training/educational presentations for internal clients; enabled new hires and existing staff to become proficient with Merchant Statements to be able to assist with Merchant inquiries.• Developed Vendor Partner relationship with Third Party Statement Vendors; ensured key performance indicators such as delivery/mailing of merchant statements were within established SLA guidelines, tracked Vendor issues and monitored service levels.• Prepared strategic trend reports to measure KPI, increased Sales leadership focus on key performance indicators. Also modernized existing outdated reports and rewrote processes.• Steered highly complex projects including Merchant Statement Redesign, Disputes process automation, Data Center Consolidation; by developing project plans, requirement gathering, preparing test cases and overseeing implementation

• Partnered with Sales Director to implement a Lead Qualification Unit to assist Outside Sales; contributed to a 20% increase in sales revenues during 2003.• Instituted a Rental Return Log to track return of leased storage units and construction trailers from contractors

• Led contract negotiations and administered bidding process; completed a major cafeteria construction to support service personnel at Waco, Texas Air Force Base.• Developed website for online contract bidding reducing contract timeframes; honored with multiple ICN Achievement Awards including E-Commerce, Advanced Negotiations for High-tech Procurement.