Front Office Supervisor
CurrentProvide excellent customer service to hotel guests. Greet guests, answering questions, resolving any issues, and making sure that guests have a pleasant stay.Process guest check-ins and check-outs. Includes collecting payment, issuing room keys, and providing information about the hotel and its amenities.Ensure all hotel teams perform optimally for hotel guest satisfaction.Maintain hotel guest records and generate daily sales reports.On-board new hires teammates from beginning to proficient.