Brayden Moore work email
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Brayden Moore personal email
"If you learn something new everyday, you can teach something new everyday! Highly motivated Analyst with drive, creativity and a passion for finding out of the box solutions to client issues. Seeking open roles within your organization for Real Time Analyst or Workforce Management. Background in executing and accomplishing deliverables in a high-volume environment. Looking for opportunities with exponential growth potential that will utilize both Analytical and customer service skills. Assisted in amplifying growth within WFM teams and bridging communication gaps to foster transparent and prospering relationships with agents. Strategic thinker focused on developing concepts to achieve all business objectives.
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BridgecrestEl Mirage, Az, Us
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Workforce Management Analyst IiBridgecrest Jul 2023 - PresentMesa, Arizona, Us• Implemented monthly audits in Genesys of staffing queues and schedules rotations for Inbound, Dialer and digital teams• Created Tableau report to track Outbound Penetration and provide feedback on reporting• Constructed weekly headcount and attrition excel report and provided data to leadership to monitor trends and movements within DriveTime and Carvana• Maintained and improved intraday Forecast vs Actual and Interval excel reports• Compiled daily metrics for TWT teams and created report detailing pain points and employee performance over each interval for the day.
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Special Project Ecr LeadAgero, Inc. Nov 2020 - PresentMedford, Massachusetts, Us• Originated/sustained maintenance of SOP for Customer care inbox and stolen vehicle recover groups• Collaborated with Sr. leadership to propose actionable resolutions and tracking system for the BBB responses• Oversaw scheduling and planning for special project agents to ensure coverage • Piloted the SVR initiative for vehicle recovery after hours for law enforcement and KIA Connect -
Workforce Management Analyst IiTriwest Healthcare Alliance Nov 2021 - Jul 2023Phoenix, Az, Us• Formulated routine maintenance for staffing models for claims call center of 300+ associates. • Constructed WFM/PMX knowledge base within ServiceNow that went live in April 2023.• Remodeled monthly audit reports and dashboard to track trends and optimize time generating each month.• Created • Initiated the development of Pypestream, an online chat service for Veterans.• Revamped and presented New Hire presentations for onboarding new claim teams. -
Workforce Planning Analyst IiOncourse Learning Mar 2018 - Nov 2020Brookfield, Wi, Us• Restructured custom reporting with multiple data sources to form pivot table and dashboard for intraday tracking.• Assisted on projects to create/configure new LMS for Online Real Estate school.• Developed strategies to improve the client experience through improved service delivery. • Reduced abandon rates by 67% within 6 months, which contributed to the company’s sales bottom line. • Monitored call queue trends and suggested directions for action based on the results. -
Wfm Analyst IiKohl'S Oct 2013 - Feb 2017Menomonee Falls, Wisconsin, Us• Regulated updates for intraday performance for Tier 1 metrics, Service Level, ASA, Abandon %, occupancy etc., ensuring overall profitability by implementing labor strategies.• Advocated for a new labor management model that was responsible for labor cost reduction.• Monitored associate real time schedule adherence; distributed hourly performance updates including interval/intraday ASA and claim volume. • Analyzed call volume in Real Time to ensure service levels are met on a daily/weekly and monthly basis. • Collaborate with Sr. leadership to track planned and unplanned absences and shift coverage when needed.
Brayden Moore Education Details
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Milwaukee Area Technical CollegeComputer And Information Sciences And Support Services
Frequently Asked Questions about Brayden Moore
What company does Brayden Moore work for?
Brayden Moore works for Bridgecrest
What is Brayden Moore's role at the current company?
Brayden Moore's current role is Analyst.
What is Brayden Moore's email address?
Brayden Moore's email address is bm****@****ero.com
What schools did Brayden Moore attend?
Brayden Moore attended Milwaukee Area Technical College.
Who are Brayden Moore's colleagues?
Brayden Moore's colleagues are Khalilah Khalid, Jeff Bulthuis, Brantun Hensley, Ladrica Bailey, Alex Cleveland, Tenequia Hampton, Harold Gumm.
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