Brayden Starnes Email and Phone Number

Sales Consultant at a Ford, Lincoln and Chevrolet dealership. Tasked with communicating with customers to find solutions that best meet their needs, developing strong rapport with customers and exhibit sufficient knowledge of products while providing top of the line customer service. Set and achieved monthly sales goals based on dollar amount and units sold.

Sales associate at Finish Line in Coralville, Iowa. Working in the retail industry has helped me exponentially in a number of ways for molding my professional life, and gives me unique experiences that enhance multiple workplace skills.-Required to deliver optimal customer service to every person that enters the store.-Held responsible for selling products to customers without any other help or supervision.-Expected to maintain a gold standard throughout to company by promoting our business and helping customers to the best of my ability.-Required to handle multiple customers at once, all while delivering great customer service to everyone simultaneously.-Tasked to be able to communicate with customers to get them into the correct product for each individual. This entails finding conversation boosters anywhere from personal lives to professional conversation, knowing the best open ended questions to ask the customer to help lead to the proper product, and knowing how to hold an interesting conversation with all types of people.-Expected to manage selling duties with other job requirements such as fulfilling online orders, keeping the store looking professional, handling phone calls, and restocking our inventory.-Set multiple location sales records for weekly sales -Sold $228,000 in products since November 1st, 2016-Sold $158,000 in products in the current Fiscal year (03/01/2017-Present)

In the summer of 2016, I was a full time employee at a Ford, Lincoln and Chevrolet dealership. I held the position of Service Advisor. In my time there, I learned many of the ins and outs of the operations of the car business. Given that I was in the service department, I learned how to manage my time in a very high stress environment on a daily basis, and how to lead my peers in the best direction possible.-Responsible for scheduling customer appointments throughout the entirety of the business day based on customer needs and the proper technician to complete the work.-In charge of six different auto technicians work schedule on a daily basis, giving them the correct work that correlates with each individual's expertise in different areas. -Served as the liaison between the technicians and the customers, providing feedback and selling additional services to customers as needed.-Responsible for communication with the parts department for the ordering of parts needed to complete repairs-Completed price estimates for needed repairs and additional services to be sold to customers-In charge of corresponding vehicle pickup and delivery services for customers-Required to use dealership computer systems to create repair orders to give to technicians-Handled the duties of customers paying for the services for our department-Became the youngest certified advisor in the dealership's history