►ABOUT ME:Brayden Smith is an innovative, results-driven Customer Success Executive respected for applying industry best practices and cutting-edge technology to streamline operations, drive gross margin expansion, and increase customer retention. Brayden Smith has a proven track record of providing strategic leadership and tactical execution of key operational initiatives. Out-of-the-box, visionary thinker committed to driving continuous improvements in processes, strategy, and performance tracking to enable growth. ►WHAT I HAVE DONE:| Built a customer success strategy that utilizes both named segments (high touch) and a digital-led data-informed segment that utilizes 1:many strategies.| Lead projects that utilize AI/ML to predict customer retention, forecast renewals, & perform operational tasks.| Designed Customer Success Expansion motions to help feed the sales funnel for our sales partners.| Key stakeholder in 7 add-on acquisitions including initial due diligence, integration planning & execution.| Built offshore strategy and team to drive gross margin expansion and improve operating effectiveness - resulting in a globally dispersed organization.| Scaled teams by creating new org structures, defining role expectations, and building compensation plans to incentivize the right activities►WHAT ARE MY TOP 5 EXPERIENCE AREAS:| Team Leadership & Coaching| Strategic Business Planning & Analysis| Business Process Improvement| Operational Planning & Modeling| Financial Modeling & Projections▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬►CONTACT ME: Brayden Smith - brayden.smith923@gmail.com►TWITTER: @braydenasmith►CONNECT: http://lnkd.in/bpF8M5C▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Listed skills include Finance, Customer Service, Financial Analysis, Analysis, and 30 others.