Braydon Miron Email & Phone Number

Vancouver, British Columbia, Canada

-Directed, recruited, and trained a team of 60+ employees, including tour operations dispatch team, driver & step-on guides, and shuttle drivers; leading the division to the highest revenue (+24% budget) and profit margin (+7%YoY) in the company’s 39 year history-Developed, implemented, and managed 15+ Standard Operating Procedures (SOPs), 5+ Emergency Operating Procedures (EOPs), 8 reporting procedures, and 10 training manuals for Tour Operations Dispatch department, ensuring seamless and safe operations-Coordinated and dispatched 5 operational teams, evaluating, prioritizing, and communicating duties, including emergency support services; communicating using radios, phones, email, and chats to ensure optimal guest experience and to maintain safety standards-Cultivated strong relationships internally within our diverse teams ranging in age from 18 - 81 & externally with 7 attraction partners & 4 industry stakeholders, fostering collaboration, teamwork, and ongoing improvement-Scheduled 4 teams within guided tour division, including driver guides & tour operations dispatch Team, ensuring optimal yield and resource allocation; surpassing seat occupancy target by 5% while maintaining strict adherence to safety standards-Developed, implemented, and refined high impact innovative guest experience and marketing solutions, boosting our Google & TripAdvisor ratings from 2.7/5 to 4.2/5, also leading to recognition as the #1 ranked company at the 2023 Vancouver Tourism Awards-Payroll Management: Managed payroll for the Guided Tour division, ensuring accuracy and adherence to company standards.

Vancouver, Canada Area

-Managed operations for Vancouver & Victoria, including guest experience, vehicle fleet, recruitment, billing, and reservations.-Designed tour content, itineraries, commentary and pricing-Created & managed online tour listings across multiple platforms-Created engaging social media content-Received 5-Star customer reviews for 100% of tours given*Branch closed due to decline in tourism caused by COVID-19 Pandemic*

Multiple Locations

Due to the COVID-19 induced drop in tourism, SeeSight Tours pivoted towards becoming an Amazon Delivery Partner (Intelcom), with multiple locations across Canada-Independently managed the start-up of 3 warehouse locations, and assisted with the opening of 7 warehouses in Ontario, New Brunswick, and British Columbia-Recruited and trained 50 drivers and 6 supervisors during the COVID-19 pandemic-Created training procedure manuals, employee onboarding processes and managed staffing and recruitment issues-Issued and managed employee expense credit cards, procured and maintained a 12 vehicle fleet, and oversaw payroll requirements

Ottawa, Ontario, Canada

Relocated to Ottawa to cover a staffing shortage-Operate Ottawa and Montreal tours-Revise and update tour commentary, itineraries, and overall experience-Work with attractions to improve guest experience-Manage incoming booking information-Manage & maintain vehicle fleet

Niagara Falls, Canada

Guiding guests from around the globe through the beautiful sights of Niagara-Received 150 5-Star reviews in 4 months on multiple online platforms (TripAdvisor, Expedia, Google,etc)-Provided accurate and engaging historical information to guests from around the world-Simultaneously managed 2 tours while ensuring efficiency, accuracy and creating a 5-Star customer experience -Communicated with dispatch, guides, and management to ensure smooth tour operations

St.Catharines, Ontario

-Processed 25+ orders per hour, consistently ranking #1 in store “scan per hour”-Trained and mentored 16 new employees for self-check-out, cashier and customer service desk duties-Fielded & mitigated customer compliments & complaints over phone and in-person-Awarded with Loblaws Core-Values Recognition for Teamwork, Respect, Ownership, & Care-Performed cashier responsibilities including greeting of customers, processing returns, balancing cash register, and completing orders efficiently and accurately-Sold Alcohol and Lottery products in accordance with provincial laws

Niagara-On-The-Lake, Ontario, Canada

-Received Award of Excellence -Global Citizenship for contributions to the Be World Ready Study Abroad Program-Mentored and assisted 22 exchange students to integrate culturally and academically to Canadian life-Promoted the Be World Ready Study & Travel Abroad program to students through classroom visits, speaker panels, and open houses-Created “How-To” and, “Frequent Asked Questions” resources for students interested in studying abroad-Shared personal and academic experiences at live “Life of a Travelling Student” information sessions

Niagara-On-The-Lake

-Managed store guest experience-Trained 6 new team members, focusing on -Cashier duties (operation and balancing) -Sales & Product Knowledge -Stock room procedures-Ensured sales floor was kept to company store standards-Coordinated daily sales floor scheduling (breaks & lunches)Seasonal position. Resigned to travel through Europe for 5 months.

Performance Bmw St.Catharines

Ontario Advanced Diploma, International Business

Activities and Societies: Be World Ready Semester Exchange Niagara Scholar Award Award of Excellence- Global Citizenship Presidents.

Study Abroad/ Erasmus Semester, International/Global Studies

Courses: Innovation Global Business

Ontario Secondary School Diploma, General Business

Activities and Societies: Student Council Vice-President Niagara Catholic District School Board Student Senator