Brazil Dsouza Email & Phone Number

United States

Greater Atlanta Area

Work with Hiring Leaders at multiple firms to help identify and on-board talent across multiple industries, geographies and domains.

Greater Atlanta Area

As an International Recruiter, I conduct in-depth technical and non-technical interviews for positions from startups to Fortune 500 corporations nationwide.Work on job orders from startups to Fortune 500 companies.Full lifecycle recruiting including conducting professional assessment and verification for skills, experience, availability, compensation, willingness to travel/relocate and overall suitability for the position.Thorough knowledge of recruiting process from sourcing to… Show more As an International Recruiter, I conduct in-depth technical and non-technical interviews for positions from startups to Fortune 500 corporations nationwide.Work on job orders from startups to Fortune 500 companies.Full lifecycle recruiting including conducting professional assessment and verification for skills, experience, availability, compensation, willingness to travel/relocate and overall suitability for the position.Thorough knowledge of recruiting process from sourcing to recruiting for different employment types including W2, Corp-to-Corp, 1099 for U.S. Citizens, GC, H1-B, TN-1, and EAD holders.Communicate with candidates throughout the hiring process.Maintain daily, weekly and monthly client reports.Working on variety job orders including - JAVA, C++, .NET, ORACLE, CRM, SQL, PL/SQL, PeopleSoft, Cisco, SharePoint, SDET Quality Analysis, Data Warehouse Architecture, Solutions Engineering, Lotus Notes Development, Network Engineering, Software Engineering, Project Management, Business Development Management, Technical Writing, Business Analysis, Underwriting, Econometrics, Project Coordination, Process Development, Drug Safety, Scientist II, etc. Show less

Hyderabad Area, India

Designation: Analyst / Business AnalystAnalytics COEJune 2008 – December 2013 (5 years 2 months)Responsibilities: Functional Responsibilities:Interface with the other Company and department's ex- Satyam QDW Team (Quality Data Warehouse) and Genpact Telecom department at an operational level.Drive the team to achieve quality standards and process improvement and practice other quality methodologies as one of the Lean SPOC for ITS.Practice transparency and effective… Show more Designation: Analyst / Business AnalystAnalytics COEJune 2008 – December 2013 (5 years 2 months)Responsibilities: Functional Responsibilities:Interface with the other Company and department's ex- Satyam QDW Team (Quality Data Warehouse) and Genpact Telecom department at an operational level.Drive the team to achieve quality standards and process improvement and practice other quality methodologies as one of the Lean SPOC for ITS.Practice transparency and effective communication on key deliverables of the process and act as a point of contact for the team and the client (GE Money Americas)Make the team aware of the vision and core values of the organizationPublishing Reports such as Performance Tracker, Audit Reports, Time On System (TOS Report) using Business ObjectsCalculating and Analyzing the Compliance Sigma report for entire Collections CoEPreparing and Verification of Inbound hourly reports, Checklist, Client reports, Management Report, Agent productivity reports, Aux report that may be required on daily, weekly or monthly basis.Prepare the agent performance report using Avaya Call Monitoring system.Report out the inbound call center Metrics for the Major clients. Identify reporting needs and work with various interdisciplinary teams to design and generate reports as needed.Streamline existing reports for process and functional effectiveness.Monthly upload of reports to the intranet. Team Responsibilities:To support and promote effective teamwork within the Business Reporting team.Work in tandem with the workflow through planning and implementation of customer directions and monitoring indices.Guide the Team Members to achieve better efficiencyConduct & Review the appraisals for the Team Members.Actively participate in Hiring for the processes.To support and promote effective teamwork within the Business Reporting team.Work in tandem with the workflow through planning and implementation of customer directions and monitoring indices. Show less

Hyderabad Area, India

Process Developer - CollectionsGenpactDecember 2006 – May 2008 (2 years 4 months)Department - Collection Team (US Collections)Responsibilities:Functional Responsibilities:To Track and publish the Calls monitored figure to ensure that the Universal Coach / Trainers meet their targets.Prepare the AES for the Universal Coach / Trainer.As a Process Subject Matter Expert (SME) imparted Process Training to all the new hires.Trained and guided the new hires in… Show more Process Developer - CollectionsGenpactDecember 2006 – May 2008 (2 years 4 months)Department - Collection Team (US Collections)Responsibilities:Functional Responsibilities:To Track and publish the Calls monitored figure to ensure that the Universal Coach / Trainers meet their targets.Prepare the AES for the Universal Coach / Trainer.As a Process Subject Matter Expert (SME) imparted Process Training to all the new hires.Trained and guided the new hires in the production by planning and managing the Bridge batch for the new hires. Encouraging the agents to come with lean ideas and projects.Making Monthly analysis on the performance and discus the same on the Review calls with the client.Team attendance & leave tracker maintained for the team.Preparing the Review pitch for the process which shows the process performance on a weekly basis. The Review Pitch is discussed with the client on the weekly basis.To Publish the ECVOC (End Customer Voice of Customer) report to identify the major contributor and suggesting the refresher training to the team or agent.Prepare the agent performance tracker report with the use of Business Objects on a daily basis.Team Responsibilities:Barging the calls and browsing the accounts of the Associates and giving feedback.Training the new hires in understanding the Process Knowledge.Handling the team of 10-20 agents as a SME (Subject Matter Expert) till they hit the Production). Show less

Bachelor Of Arts - Ba, Finance, General

Recruiter Certification Program- Certificate, Recruiter Certification, 1